Kareo Integration
Orthopedic call volume peaks after hours: post-op follow-ups, injury reports, urgent pain management requests. MedReception's AI receptionist answers every call 24/7, captures the caller's reason for visit and relevant history, and books the appointment into Kareo. Urgent calls are escalated to your on-call provider. No voicemail tag-backs. No revenue lost to missed calls.
Orthopedic practices field urgent calls evenings and weekends. Voicemail or an answering service means the caller hangs up or books elsewhere. MedReception answers immediately, qualifies the call, and books the appointment into Kareo before your team arrives. The schedule is already full when the office opens.
Your practice sets the rules: post-op pain, swelling, infection signs, or acute injuries are flagged and escalated to the on-call surgeon or physician within seconds. Routine follow-ups and scheduling requests are booked for the next business day. Urgent calls never sit in a voicemail queue.
MedReception captures the caller's chief complaint, relevant history, and reason for visit as a structured summary ready for your staff to review and file. The appointment is already in Kareo with the patient's demographics. Your staff reviews the summary and the patient is ready for their visit. No callback tag-backs. No re-entering data.
MedReception is custom-built per client, not plug-and-play. Your team defines the triage rules, the on-call escalation criteria, and how calls route by provider and procedure type. We build it to match your practice, and edits and optimization are free for life.
Every call answered
Day or night, no voicemail dead ends
Appointment booked in Kareo instantly
Caller confirmed; your schedule updated before morning
Urgent calls escalated
Post-op and acute concerns reach the on-call provider in seconds
Intake structured and ready
Chief complaint, history, and demographics captured and pasteable into your chart
Your practice enters the on-call schedule into MedReception during setup. The AI uses your Kareo calendar to see which provider is available and routes urgent calls accordingly. If your on-call provider is booked solid, the call is escalated to the backup or flagged for immediate callback.
Your practice defines the urgent escalation rules during setup. MedReception can route urgent calls directly to the on-call provider, create a callback appointment for first thing in the morning, or flag the call for your staff to triage manually. You control the workflow.
Yes. The appointment is booked into Kareo the moment the caller confirms. Your schedule is live and updated. When your team arrives in the morning, the after-hours bookings are already there.
MedReception creates the new patient record in Kareo during the call, capturing name, date of birth, phone, and contact info. Your staff reviews the intake summary, adds insurance and photo ID if needed, and the patient is ready for their first visit.
Launch takes about one week from signup. The Kareo connection and your practice phone number are ready in 1 to 3 days. If you want to enable patient texting, registering the number takes about 5 business days.
Availability
After-hours call handling
How calls are answered outside opening hours.
Business Impact
The cost of missed calls
What unanswered calls cost a practice.
Next step
AI receptionist for Kareo
How the receptionist works alongside Kareo.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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