Revenue
IVR routes callers to staff; AI receptionists check EMR availability, confirm times, and complete bookings without staff handoff. Every call resolves instead of creating a callback loop.
Caller doesn't hang up and wait for a callback. Time is confirmed, caller sees it in their calendar immediately, and no-show risk drops.
AI reads your schedule in real-time and books only into open slots. No double-bookings or scheduling conflicts.
AI offers Monday morning availability or on-call urgent appointments based on your EMR. Caller leaves satisfied; Monday morning staff finds the appointment already in the system.
Demographics, chief complaint, and appointment are all captured and booked. Check-in is faster; structured intake summary is ready for staff review.
Appointment is confirmed live. Staff time formerly spent on callback calls is freed for check-in, clinical support, or billing.
Appointments booked without staff transfer
EMR availability checked live; no double-bookings
Confirmation text and reminder sent in-call
Caller receives time, provider, and directions immediately
After-hours bookings write to your EMR
Monday staff sees all weekend and evening bookings in the system
New patient demographics and appointment booked
Check-in staff has phone, date of birth, and appointment time ready
EMR integration with named platforms
Works with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
The AI offers the next available times in conversation. If the caller wants a specific date, the AI checks availability across providers or offers a waitlist. Your staff can prioritize the waitlist and call if a cancellation opens up.
Yes. The AI knows your appointment types and your EMR's availability for each type. A caller requesting a follow-up is routed to appointment slots designated for existing patients. New patient calls are booked into new-patient slots.
The AI handles changes naturally in conversation. 'I'd prefer Dr. Smith' or 'Can I move it to Wednesday?' are recognized and re-offered. The appointment is updated and confirmed before the call ends.
Yes. The appointment and patient demographics (name, DOB, phone) are written to your EMR in real-time as the AI confirms the time. Your staff sees the booking immediately; no data entry or re-entry needed.
Yes. If your EMR supports both appointment types, the AI can offer and book them. The caller is asked 'Would you prefer in-person or video?' and booked accordingly.
Workflow
Patient intake
New patient demographics and chief complaint are captured during the booking call and returned as a structured summary for staff review.
Technical
EMR and EHR integrations
AI receptionist reads availability and writes bookings and demographics to your EMR in real-time.
Impact
Faster Response Times Appointment Booking Conversion
Immediate booking on first contact increases appointment show-up and revenue.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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