Bilingual Pain Reception
Interventional pain practices in Henderson serve diverse communities. MedReception answers calls in Spanish and English, captures new patient intake and procedure details on the call, writes appointments and demographics directly to your EMR, and returns structured summaries for staff review. No missed calls. No language barrier. One AI receptionist, 24/7.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Spanish-speaking patients reach a receptionist who speaks their language from the first ring. No hold, no transfer to find a bilingual staff member, no miscommunication about procedure dates or insurance. The call is answered, intake is captured accurately, and the appointment is booked and confirmed in the patient's language.
Appointments and new patient demographics (name, date of birth, phone, address) write from the call into your EMR. Procedure details are included in the appointment record. Your staff does not re-enter names, dates of birth, phone numbers, or appointment times. Medical history, allergies, medications, prior procedures, and insurance details are captured on the call and returned as structured summaries for your staff to review and file. The chart is ready when the patient arrives.
MedReception is custom-built per practice and remains independent of your EMR. If your practice switches from one supported EMR to another, your AI receptionist moves with you. No re-training, no lost configuration, no vendor lock-in.
After launch, your practice owns unlimited edits to intake questions, routing rules, and call flows. Your team works with the MedReception team to refine how pain history, imaging status, and urgency are captured. No per-change fee, no limit on optimization.
Every call answered
Bilingual, day or night, no voicemail or hold
Appointments and demographics written to your EMR
New patient name, DOB, phone, address, and appointment details; no staff re-entry
Structured intake summaries
Medical history, allergies, medications, and prior procedures returned for staff review and filing
13+ EMR integrations
Portable across supported systems; custom integration available for others
Katie, the MedReception AI receptionist, answers calls in Spanish and English. The patient speaks to the AI in their preferred language from the first ring. Intake questions, appointment confirmation, and next-step instructions are delivered in Spanish. No transfer to a bilingual staff member is needed.
Appointments, new patient name, date of birth, phone number, and address are written directly to your EMR. Procedure type and clinician assignment are included in the appointment. Medical history, allergies, medications, prior procedures, and insurance details are captured on the call and returned as a structured summary for your staff to review and file.
The AI routes urgent calls to your team based on the rules you set. For routine questions, the patient can leave a message, which is transcribed and summarized. For complex authorization or insurance questions, the call is transferred to your billing or front desk team.
Launch takes about one week from signup. Your EMR connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Your practice controls the go-live date and can test before patients start calling.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If your EMR is not on this list, custom integration is available. Book a demo and we will scope yours.
Integration
EMR and EHR integrations
How the receptionist fits alongside your record system.
Next step
What it connects to
The systems the receptionist connects to.
Specialty
AI receptionist for pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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