Workflow Automation
Instead of mailing or emailing intake forms, the AI receptionist conducts a guided questionnaire over the phone, capturing responses in a structured format staff can immediately review and file.
Phone-guided intake has higher completion than mailed forms or portal links. Patients answer in real time and only once, reducing friction and staff follow-up burden.
AI can probe deeper when answers warrant—'Tell me more about that injury' or 'When did the pain start?'—capturing nuance that checkbox forms miss.
If a questionnaire response flags a red flag (e.g., active suicidal ideation, severe uncontrolled pain, recent hospitalization), the AI alerts your team for same-day clinical review.
Questionnaire is complete and accessible before the appointment. Clinicians review the summary during check-in, not spend the first 5 minutes of the visit asking baseline questions.
Guided questionnaire logic
Conditional questions adapt to patient answers for relevant, personalized intake
Specialty-configured
Intake questions tailored to orthopedic, psychiatric, cardiac, GI, and other specialties
Real-time clinical triage
Red-flag responses trigger immediate staff alert and routing to clinician
Structured EMR-ready format
Questionnaire responses returned as plaintext summaries staff can copy directly into your EMR or custom templates
MedReception is configured per specialty during setup. We deploy orthopedic intake, psychiatric screening, post-op follow-up, allergy questionnaires, and other specialty-specific protocols. Your intake questions are customized to your clinical workflows.
Both. Your team defines the core intake questionnaire that all new patients answer. You can also set conditional logic—if a patient reports a joint injury, they get additional orthopedic questions; if they report mental health history, they get relevant psychiatric screening items.
The AI flags high-risk responses (suicidal ideation, severe symptoms, recent hospitalization, uncontrolled conditions) and immediately alerts your clinical team. They can decide to call the patient back, escalate to emergency, or adjust scheduling.
Yes. Staff can reach out to clarify any responses, and patients can update information during check-in. The questionnaire is a starting point that your team verifies and refines before filing into the chart.
The AI returns responses as a structured plaintext summary organized by question and answer. Staff can copy it directly into your EHR or use your custom templates to file the data. We work alongside 13+ major EMR systems to ensure seamless handoff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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