Global-Period Follow-Up Calls and Surgical Reputation

Answers the post-operative calls that arrive inside the global surgical package, which for a major procedure under Medicare runs from the day before surgery through the ninety days that follow and bundles related follow-up care into the original payment
Applies your surgeons' written post-operative protocol to decide where a call goes, without the system assessing a wound, grading pain, interpreting drain output or forming any view about a patient's condition
Handles the administrative half of the post-operative load that consumes staff time and generates no revenue: work and school notes, restriction letters, follow-up confirmations and pharmacy questions routed under your rules
Captures each call in a structured record with date, caller, what was reported and where it was routed, so the follow-up history exists in writing rather than in a nurse's recollection of a Saturday phone call
Never characterises anything a patient describes as expected, normal or routine, because that classification belongs to the clinician who operated, not to whoever answered the phone
Keeps the post-operative line reachable at nights and weekends, so a patient discharged on Friday reaches your practice's own escalation path rather than a voicemail box

How it pays back

The Economics Are Openly Upside Down

Related post-operative care is bundled into the surgical payment, so every one of these calls is work the practice performs for nothing. That is not an argument for handling them badly. It is an argument for handling them at the lowest possible cost in staff time while keeping the quality of the response high.

This Window Is Where Reviews Are Written

Patients rarely review the operation. They review the week afterwards: whether someone picked up, whether they got an answer, whether they felt abandoned. The ninety days after a major operation are the period in which a practice's public reputation is largely decided, and it is decided on the phone.

Documentation That Survives a Question

Post-operative phone contacts matter clinically and, occasionally, legally. A logged record showing when a patient called, what they reported and which protocol path was applied is worth considerably more than a message pad. Every call produces that record automatically.

The Protocol Is Yours and It Is Applied the Same Way Every Time

Your surgeons decide which reported situations reach the on-call surgeon immediately, which go to the nurse queue, and which are scheduling matters. Written once, that rule is executed identically at four in the afternoon and four in the morning, which is exactly the consistency a human on-call rotation struggles to hold.

24/7 coverage

Weekend and overnight post-operative calls reach a live answer, not a machine

Answered in under a second

A recovering patient never waits on hold to reach the practice that operated on them

HIPAA BAA included

Post-operative call records encrypted with AES-256 at rest and TLS in transit

Frequently asked questions

Does the AI assess wounds, drains or pain?

No. It never evaluates a symptom, grades severity, decides urgency or tells a patient that anything is expected or concerning. It captures what the patient reports in their own words and routes the call to the destination your surgeons named for that situation in the protocol they wrote.

Why does the global period matter to how we staff the phone?

Because related post-operative care is already paid for. Under Medicare, the global package for a major procedure begins the day before surgery and covers the following ninety days, so these calls cannot be billed separately. The practice is choosing how much staff time to spend on work it will not be paid for.

Can it reduce unnecessary emergency department visits?

We make no claim about outcomes. What it changes is reachability: a patient who gets a live answer and the instruction your practice authored is following your guidance rather than guessing at nine on a Sunday night. Whether that changes where they go is not a product claim.

How does this work with our on-call rotation?

The rotation stays yours. The system holds the schedule you configure, applies your escalation rules, and reaches the covering surgeon by the method you specify. The surgeon's phone rings for the calls your protocol says should reach it, with the details already captured.

What about post-operative appointment and paperwork calls?

Those are handled or captured under your rules: follow-up scheduling, work and activity restriction notes, and questions about instructions already given. Note requests are routed to the person who prepares them. The system does not compose or issue a restriction letter on a surgeon's behalf.

Do the call records go into our chart?

Structured summaries can be delivered where you want them, including an EMR task or message, a shared inbox, or a file your staff attach. Writeback is available through API or FHIR for supported systems, and available through secure workflow automation elsewhere.

The Post-Op Call You Cannot Bill and Cannot Afford to Miss