Post-Op Visit Scheduling in the Global Period

Books post-operative visits at the intervals your surgeons set for that operation, offering only those intervals rather than treating the request as an ordinary appointment
Reconciles the visits arranged somewhere else, since post-op follow-up is often promised at discharge or in the recovery area and never reaches the office schedule
Works the lapsed post-op list outbound, on the rules your practice writes, so a patient who never booked or never attended is called rather than quietly dropped
Answers the billing question that arrives with these calls in your own wording: under Medicare rules most major procedures carry a ninety-day global period and many minor ones a ten-day period, during which related follow-up is part of the surgical package rather than a separate charge
Routes every clinical question about a wound, a drain, a dressing or pain to your clinical staff on the path you define, with the system never characterising anything a patient describes
Handles the out-of-town patient, the patient still using a walker, and the patient who wants to know whether the visit can be done by telephone, capturing each request against your practice's stated policy

How it pays back

The Visit With No Charge Still Costs a Slot

Post-operative visits inside the global period are already paid for as part of the operation, which means they occupy clinic capacity and front-desk time while generating no separate claim. That makes them easy to schedule carelessly and expensive to schedule badly, particularly on a clinic day that sits between two operating days.

These Bookings Are Made Where the Chart Is Not

A surgeon tells a patient to come back in two weeks while standing at a hospital bedside. The instruction is real, the appointment is not, and it exists only in a discharge summary. Reaching those patients before the interval passes is a phone problem, and it is the reason post-op schedules quietly develop holes.

A Missed Post-Op Visit Is Not a Missed Revenue Event

Because there is no charge attached, a no-show here can look harmless on a report. Your surgeons know it is the visit where recovery is checked and where the next step after pathology is decided. Whatever rule your practice writes for chasing those patients, the system applies it the same way every time.

Billing Questions Arrive Attached to Clinical Ones

Patients call after an operation asking why a visit had no charge, why a facility bill arrived anyway, or why an unrelated problem was billed separately. Delivering your practice's explanation consistently, and routing anything that needs your biller, prevents both a wrong answer and a repeat call.

Intervals set by your surgeons

Only the follow-up windows your practice defines for that operation are offered

Lapsed follow-up worked outbound

Patients who never booked are called on your rules, in the languages your panel speaks

Clinical questions always routed

Wound, drain and pain calls go to your staff on the path your protocol names

Frequently asked questions

Does the system explain the global period to patients?

It delivers your practice's explanation, in your wording, for the administrative question of why a follow-up visit carried no separate charge. It does not interpret coverage, does not comment on a specific claim, and routes anything your biller should answer.

How does it know which follow-up interval to offer?

Your surgeons configure it by procedure. The system holds that mapping and offers only those windows, so a patient calling to arrange follow-up is booked into the visit your practice intended rather than the next open slot of any kind.

What happens when a post-op caller describes a symptom?

The call is routed immediately on the path your protocol names. The system never assesses a wound, never comments on drainage or pain, and never tells a patient that what they are describing is expected. Those words belong to your clinicians alone.

Can it capture a follow-up arranged at hospital discharge?

Yes. A patient or family member calling to arrange the visit the surgeon mentioned is booked or captured with the operation, date and stated interval, so your staff can reconcile it against the operative record instead of discovering the gap later.

Does it chase patients who miss post-op visits?

It works the list your practice produces, with your attempt limits, call windows and escalation point. Whether a particular missed visit needs chasing is a clinical decision your surgeons make. The system does the calling, not the deciding.

Where do the captured post-op requests go?

Into your EMR task queue, scheduling worklist or shared inbox as structured records. Delivery is available through API or FHIR for supported systems, available through secure workflow automation elsewhere, and custom integration is available where no direct interface exists.

Booking Post-Op Visits the Global Period Already Covers