AI Receptionist for General Surgery

A surgical practice’s phone carries two things at once: new consults that convert into cases, and post-operative patients who need an answer now. MedReception AI answers every call in under a second, captures the consult properly, and applies the escalation protocol your surgeons wrote.

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Calls a surgical practice actually fields

New consult enquiries arriving from primary care and emergency department referrals
Pre-operative clearance coordination with cardiology, primary care and anaesthesia
NPO and bowel-prep instruction questions the night before surgery
Post-operative wound, drain and pain calls inside the global period
Surgery date changes and OR block-time rescheduling
Insurance authorisation status for a scheduled procedure

How MedReception AI helps general surgery

Consults do not sit in voicemail

A surgical consult referral that waits a day is a case that can go elsewhere. Every call is answered in under a second, captured with the referring source and reason, and routed on your rules.

Prep questions answered from your instructions

The night-before call is predictable and time-critical. Callers hear the preparation instructions your practice wrote, and anything outside them reaches a person rather than being improvised.

Post-op calls triaged on your protocol

You define which post-operative descriptions reach a clinician and how fast. The system executes that protocol and never classifies a wound or a symptom itself.

Scheduling that respects OR block time

Surgical scheduling is not clinic scheduling. Calls are captured with the detail your scheduler needs, so block time and clearance dependencies are worked from a structured queue.

Built by people who have run this line

MedReception AI was built by a practising physician around the realities of an independent practice, including a general and robotic surgery practice. The result is a phone layer designed for a consult pipeline and a global period, not a generic call script with surgical words swapped in.

Book a Surgical Consult

General surgery phone playbooks

Detailed guides on the consult-to-surgery pathway, pre-operative clearance and prep instruction calls, post-operative questions and scheduling around OR block time. 24 guides.

Symptom Calls

Abdominal Symptom Calls in a Surgical Practice

Patients waiting on a hernia or gallbladder date call with symptoms. Your surgeons write the questions and the routing; the system asks and hands it over.

After Hours

After-Hours Call Coverage for Surgical Practices

Nights, weekends and full OR days all leave the phone uncovered. Route to the surgeon your rota names, escalate on your interval, log every attempt.

Backfill and Recovery

Backfilling Cancelled OR Time in a Surgery Practice

Released operating time can only be filled by a case that is already cleared and authorised. Work a real readiness list while the phones stay answered.

Growth & Conversion

Consult-to-Surgery Conversion Calls in General Surgery

Patients leave the pathway between the consult and the OR date. Answer the clearance, authorisation and cost questions on the first call, not a week later.

Referral Intake

ER and Primary Care Referral Intake for Surgery

Surgical demand arrives from someone else's decision. Capture the referral, reach the patient who never calls, and book the consult inside your own window.

Third-Party Callers

Family and Home Health Calls After Surgery

After discharge the caller is often not the patient. Verify third parties to your standard and capture what a visiting nurse actually reports.

Post-Op Experience

Global-Period Follow-Up Calls and Surgical Reputation

Post-op calls inside the global period earn nothing and define your reviews. Answer them all, route on your surgeons' protocol, and document every one.

Practice Model

Independent General Surgery and the Access Advantage

Referrers and patients pick the surgeon they can reach. Answer every line on OR block days, capture the referral, and stop losing cases to a larger group.

Pre-Operative Instructions

NPO and Bowel Prep Calls the Night Before Surgery

Prep and fasting questions land the night before an early start. Answer them from your own written instructions and route the ones that need a surgeon.

OR Scheduling

OR Block Time Scheduling Calls for Surgery Practices

Surgical scheduling runs on block time, release deadlines and case length. Answer date calls, offer only what your rules allow, and route the rest.

Cost & Coverage

Out-of-Pocket Cost Calls Before General Surgery

One operation, three separate bills. Capture the cost question, state only what your practice published, and never quote a benefit you have not verified.

Medication Calls

Post-Op Pain and Opioid Prescription Calls

Pain and prescription calls after surgery need structure, not negotiation. Capture the request, apply your rules, route controlled substances by exception.

Post-Op Access

Post-Op Visit Scheduling in the Global Period

Post-op visits carry no separate charge and still consume slots, phone time and staff. Book them, chase the ones that lapse, and explain the bill.

Post-Operative

Post-Op Wound and Drain Calls in General Surgery

Incision, dressing and drain calls arrive on their own clock. Capture procedure, post-op day and drain output, then route on the protocol you wrote.

Pre-Op Coordination

Pre-Op Clearance Coordination for Surgery Practices

A surgery date depends on paperwork sitting in someone else's office. Track what each case still needs, chase it by phone, and protect the block.

Prior Authorization

Prior Authorization Calls for Surgical Procedures

Elective cases wait on an approval the patient keeps calling about. Answer status from your own record, capture changes, and route exceptions to your team.

New Consult Intake

Records and Imaging Collection Before Surgical Consults

A surgical consult without the imaging, pathology and prior operative note becomes a second appointment. Collect the packet before the patient arrives.

Demand & Differentiation

Robotic Surgery Enquiry Calls in General Surgery

Patients search for a robotic approach before they ever consult. State what your surgeons offer, promise no technique, and book the visit that decides it.

New Patient Demand

Second-Opinion Requests in a General Surgery Practice

Second-opinion callers arrive with imaging, a date booked elsewhere and a short window. Capture the records trail instead of losing them to voicemail.

Practice Economics

Self-Pay and Bundled-Price Enquiries in General Surgery

Direct-pay surgical callers shop across markets and travel. Quote only your published bundle, say exactly what it includes, and capture the rest for staff.

Cost & Experience

Site-of-Service Calls: Hospital or Surgery Center

Where an operation happens changes the bill and the whole day. Answer facility questions from your configuration, and never promise a site or a benefit.

Results Calls

Surgical Pathology Result Calls in General Surgery

Pathology calls arrive while the surgeon is operating. Verify the caller, capture the exact question, and never read a result over the phone.

Documentation

What a Surgical Call Note Must Contain

Operation, date, post-op day, drain output, what the caller was told. The fields that make a surgical phone message something a surgeon can act on.

Seasonal Demand

Year-End Deductible Surge for Elective Surgery

When a deductible resets, elective cases crowd the last blocks of the year. Answer the surge, book what can still be worked up, set real expectations.