Revenue Recovery
Fresno practices lose chair time to no-shows and last-minute cancellations. An AI system sends automated reminders via SMS and voice, detects cancellations in real time, and offers those open slots to patients on the waitlist—recovering chair time without staff overhead.
A Fresno patient no-shows at 2 PM. Traditionally, the clinic loses that chair time. With AI backfill, the system immediately offers that slot to the next person on the waitlist via SMS: 'An urgent care slot just opened at 2:30 PM today. Can you make it?' If they accept, the appointment is booked and confirmed. Lost chair time is recovered.
Automated reminders 24 hours and 2 hours before an appointment reduce forgetfulness and improve show rate. A voice call or SMS reminder gives Fresno patients a chance to cancel or confirm, reducing abandoned appointments.
When a patient calls to cancel, the AI asks if they'd like to reschedule and offers alternatives. If they say no, the system logs the cancellation and proactively fills the slot from your waitlist. Your front desk doesn't field the call or manage the waitlist manually.
Patients on a waitlist receive immediate SMS or AI calls offering newly available slots. No more 'call us when something opens up.' This improves patient satisfaction and conversion from waitlist to booked appointment.
Cancellations detected in real time
Slot offered to waitlist immediately
Backfill appointments auto-booked
No staff re-entry, no manual callback lists
Works with major EMR systems
Appointment data verified during scheduling
Pricing is based on appointment volume and the number of locations. Smaller Fresno practices may pay a flat monthly fee, while larger networks pay per-appointment rates. Request a demo to see what works for your practice size and specialty.
Yes. You can set reminder times (e.g., 48 hours, 24 hours, 2 hours before), choose SMS, voice, or both, and customize the message to include your practice name, location, and instructions. Reminders can be in English or Spanish for diverse patient populations.
The system logs the cancellation and marks the slot as open. Staff can manually fill it via a phone call list or internal referral, or the slot remains open and can be offered to new booking requests.
Yes, if your EMR is one of our integrated platforms (athenahealth, Epic, AdvancedMD, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed). Your IT team confirms integration during the onboarding call. If your EMR is not on the list, contact us to discuss options.
Workflow
Appointment reminders and confirmations
Automated reminders and cancellation detection
Workflow
Waitlist and cancellation backfill
Recover lost chair time by filling open slots from waitlist
Next step
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