Growth
New patient inquiry calls are your practice's highest-value inbound traffic — and the easiest to lose when the phone is busy or after-hours. MedReception answers, qualifies, and books new patients in real time, so you never miss a growth opportunity.
By MedReception AI, physician-built by Paul Toomey, MDPublished
A prospective patient calling your Fresno practice is in active decision mode. If they hit voicemail, they call your competitors. MedReception answers immediately, confirms your availability, and locks in the appointment while they're on the phone.
New patients are added to your patient database during the booking call — name, DOB, and contact info synced to your EMR. Your front desk spends less time on intake paperwork on visit day and more time on verification and relationship-building.
The AI asks standardized questions about insurance, pharmacy, previous providers, and appointment preferences. This information is structured and ready for your staff to review and file, eliminating back-and-forth calls and delays.
You can handle significantly more new patient inquiry calls with the same front-desk staff size. AI booking scales your capacity; your team focuses on insurance verification, prior auth, and patient experience.
Every new patient call answered
No voicemail for your most valuable inbound leads
Instant patient creation
New patients added to your EMR during the call
Structured intake captured
Insurance, chief complaint, and preferences ready for staff
Appointment confirmation automated
Reminders reduce no-shows and boost attendance
When a new patient calls, the AI greets them, asks for their name and reason for visit, confirms they're new to the practice, and searches your EMR to ensure they're not already in your system. Then it checks your real-time availability, offers the next available appointment, and books it. The patient record is created in your EMR with contact info and chief complaint immediately.
The AI captures their insurance details — carrier name, member ID, group number — and adds them to the appointment notes. Your staff verifies coverage and checks for prior auth requirements before the patient's visit. The caller is assured that verification is in progress and you'll follow up if needed.
Yes. After booking, the AI can send an SMS or email with a confirmation, directions to your clinic, parking info, and a link to pre-visit questionnaire or intake forms. Patients complete forms before arrival, so check-in is faster and your staff can focus on verification questions.
Yes. The AI booking data syncs to your EMR. You can also configure automated follow-ups — appointment reminders at 48 hours and 24 hours, thank-you messages after the visit, and requests for patient reviews. All integration happens through your EMR or via our API.
The MedReception dashboard shows the number of new patient calls answered, booked, and transferred. You can compare week-over-week or month-over-month new patient appointment volume and track which appointment types and referral sources are driving growth. This data is also available in your EMR reporting.
Next step
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
After-hours call handling
How calls are answered outside opening hours.
Next step
AI receptionist for California practices
What changes for a California practice: coverage, compliance and the local market.
Related
Voicemail Replacement for Fresno GI Practices
Gastroenterology practices in Fresno field referrals during clinic hours and after hours.
Related
New Patient Calls to Booked Appointments: Fresno Medical Practices
New patient calls are gold. Don't send them to voicemail.
Related
How a Medical AI Receptionist Captures Calls and Books Appointments
A medical AI receptionist captures caller information conversationally, books appointments directly into your EMR calendar, creates new patient…
Related
Weekend & After-Hours New Patient Calls for Sleep Medicine in Mesa
Sleep medicine patients often call outside business hours with urgent sleep concerns.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
