New Patient
New patient calls are gold. Don't send them to voicemail. AI reception captures their info, offers available slots, and books them into your EMR in one phone call.
No 'call you back later' hedge. Fresno callers expect live booking and get it.
Patients book on the call when they're motivated. Confirmation reminder lowers no-show risk.
AI handles the whole call: greeting, info capture, appointment selection, and EMR sync. Staff see a complete intake summary ready to review.
Name, DOB, phone number, and appointment details go straight to your chart. Insurance and clinical details are captured on the call summary for staff to verify and file.
Same-call booking
Appointment confirmed before caller hangs up
Auto-sync to EMR
New patient appointment details and demographics written to your chart instantly
Structured intake ready
Staff see summary of caller need and urgency
Appointment reminder automation
Reduce no-shows with automatic confirmations
The AI can offer a waitlist slot, schedule a call-back if someone cancels, or suggest the nearest available date. You can also set rules—e.g., 'new patients see the NP within 3 days.'
Not on the call. The AI captures key info (name, DOB, phone). Your staff can email a pre-visit form or have it ready when they arrive. Insurance and clinical details are noted on the intake summary for staff review.
The AI is trained to ask what brings them in (symptoms, reason for visit) but does not provide medical advice or diagnosis. If the call sounds urgent, it escalates to staff. Otherwise, the info is noted for the provider to review.
Yes, the AI can ask for insurance details. Those are captured on the call summary for your staff to review—staff verify and enter insurance into the EMR separately.
During setup, your practice connects your EMR (Athena, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, TherapyNotes, Accuro, pMD, PS Suite, or Nextech) so the AI can see provider schedules in real time. As patients book or cancel, availability updates instantly.
Next step
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
Technical
EMR and EHR integrations
Which EMRs connect with MedReception and what data syncs to your chart automatically.
Business Impact
Convert callers to booked appointments and revenue
How answering every call and booking same-day drives new patient acquisition.
Next step
AI receptionist for California practices
What changes for a California practice: coverage, compliance and the local market.
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New patient inquiry calls are your practice's highest-value inbound traffic — and the easiest to lose when the phone is busy or after-hours.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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