Revenue
How AI reception captures new patient intake and completes appointment bookings in a single call, increasing show-up rates and reducing follow-up friction.
No delay, no follow-up call needed. Patient commits while the motivation is high, reducing cancellations and no-shows.
Patient appointment and demographic information is already in your EMR. No duplicate entry or manual forms.
Insurance details collected on the call are returned as a structured summary for your billing staff to review, verify, and process, so they're ready before the visit.
New patient record created in EMR
Demographics, contact info, and appointment details written to your EMR
Appointment booked on the call
Real-time availability check and confirmation—no callback needed
Insurance information captured and flagged
Returned as a structured summary for your billing staff to review and process
The AI captures the patient's preferred times and clinical urgency, then alerts your scheduler. Your team can offer the next available slot or waitlist the patient—either way, the caller hasn't wasted time on hold waiting for a human to look.
Yes, the AI captures insurance details on the call. That information is returned as part of the structured intake summary for your billing staff to review, verify, and enter into your insurance system. This keeps sensitive payment data secured and allows staff to catch errors before they're filed.
The AI is configured to capture payment preference and self-pay status. The appointment is still booked; billing staff will follow up with pricing and payment terms before or at the visit.
Confirmation texts or emails are sent immediately after booking. The AI can also ask the patient to confirm their phone number and best contact method, increasing the likelihood of successful reminders.
Workflow
Patient intake
Complete guide to new patient intake capture and EMR integration.
Next step
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
Business Impact
The cost of missed calls
Why every unanswered call represents lost revenue—and how AI reception fixes it.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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