Revenue

Book new patients while they're on the phone, without staff delay or data re-entry

How AI reception captures new patient intake and completes appointment bookings in a single call, increasing show-up rates and reducing follow-up friction.

Gather new patient demographics and reason for visit in one conversation while the patient holds
Check real-time availability in your EMR and offer appointment slots on the spot—no 'I'll call you back'
Confirm appointment details, send confirmation texts or emails automatically, and flag insurance information for staff pre-verification
Create the new patient record in your EMR immediately with appointment and demographic details, so clinical staff see a complete intake summary at the first visit
Track new patient booking rate and no-show rate to measure conversion and adjust intake or confirmation workflows as needed

How it pays back

Appointment booked before the call ends

No delay, no follow-up call needed. Patient commits while the motivation is high, reducing cancellations and no-shows.

Staff skip data entry entirely

Patient appointment and demographic information is already in your EMR. No duplicate entry or manual forms.

Insurance information captured and ready for review

Insurance details collected on the call are returned as a structured summary for your billing staff to review, verify, and process, so they're ready before the visit.

New patient record created in EMR

Demographics, contact info, and appointment details written to your EMR

Appointment booked on the call

Real-time availability check and confirmation—no callback needed

Insurance information captured and flagged

Returned as a structured summary for your billing staff to review and process

Frequently asked questions

What if the AI can't find an available slot?

The AI captures the patient's preferred times and clinical urgency, then alerts your scheduler. Your team can offer the next available slot or waitlist the patient—either way, the caller hasn't wasted time on hold waiting for a human to look.

Does the AI collect insurance information on the call?

Yes, the AI captures insurance details on the call. That information is returned as part of the structured intake summary for your billing staff to review, verify, and enter into your insurance system. This keeps sensitive payment data secured and allows staff to catch errors before they're filed.

What if a patient doesn't have insurance or wants to pay out of pocket?

The AI is configured to capture payment preference and self-pay status. The appointment is still booked; billing staff will follow up with pricing and payment terms before or at the visit.

How do we reduce no-shows if the patient books on the same call?

Confirmation texts or emails are sent immediately after booking. The AI can also ask the patient to confirm their phone number and best contact method, increasing the likelihood of successful reminders.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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