Enterprise
Fresno multispecialty groups manage calls across dermatology, orthopedics, primary care, and more. MedReception routes calls by specialty, escalates urgent cases to the right clinician, and books appointments across all providers and EMR systems.
Instead of routing a caller between departments ('Press 1 for derm, Press 2 for ortho'), the AI identifies the caller's need during intake and routes directly. If a caller has had prior visits, the AI knows their history and routes even faster.
If a patient calls for a follow-up but mentions new symptoms suggesting a different specialty, the AI flags it and can offer to schedule with the appropriate provider or transfer the call. Captures revenue and improves patient care coordination.
As the group adds new locations or specialties, MedReception can route calls to new providers or sites without adding front-desk headcount. AI handles the triage and routing; staff processes the intake.
All calls across all specialties and locations are logged in one system. Makes it easier to audit referral workflows, escalation response times, and call-to-appointment conversion rates across the group.
Specialty-aware routing
AI identifies caller need and routes to correct department or on-call provider
Multi-location support
Manage calls for multiple offices and operatories from one unified system
Unified patient record
AI recognizes repeat callers across specialties and retrieves history from your EMR
Named EMR integrations
Works with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
The AI asks clarifying questions: 'Are you calling about a skin condition, a joint problem, or a general checkup?' Caller's previous visit history (if available in your EMR) also informs the routing. You set the rules: if unsure, escalate to a nurse triage line or transfer to a human.
MedReception integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. When a call comes in, the AI queries the appropriate EMR based on the specialty being routed to. Appointment bookings and patient demographics (name, DOB, phone) write to the correct system. Call summaries and structured intake data are captured and returned as EMR-pasteable summaries for staff to review and file.
Yes. If a caller requests a named provider, the AI checks that provider's schedule. If the provider is booked, the AI can offer alternatives in the same specialty or suggest a waitlist. Callers can choose.
You set overflow rules: if dermatology queues exceed a threshold, route new calls to a waitlist, offer a callback, or transfer to the general intake line. MedReception tracks queue depth in real time so staff can see where the backlog is building.
Staff manually update the EMR to reflect the referral or cross-visit. MedReception tracks the transfer in its call log and can note that the caller was transferred to another specialty for future reference.
Workflow
Call routing and triage
Specialty-based routing and escalation to on-call providers.
Integration
EMR and EHR integrations
Named integrations with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed for multispecialty groups.
Specialty
AI receptionist for ENT practices
Example specialty integration; scalable to multiple departments.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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