Multi-Specialty

Unified AI reception for Mesa medical groups: route calls to dermatology, orthopedics, primary care, and specialties from one number

Mesa multi-specialty groups handle calls for multiple departments. One AI receptionist identifies the patient's specialty need and routes or books accordingly across all locations.

Single phone number for all specialties; AI routes calls to the right department
Books appointments for dermatology, orthopedics, primary care, or specialty based on patient need
Recognizes existing patients and routes to their provider's schedule first
Handles referral-in calls and determines if caller needs authorization or direct booking
Appointment bookings sync across all group locations into your unified EMR
Reduces call transfers and patient frustration from bouncing between departments

How it pays back

Unified answering for distributed practices

Patients call one number, not multiple department lines. The AI understands if they need dermatology, orthopedics, or primary care and routes or books accordingly. No transfers, no routing confusion, no patients calling the wrong clinic.

Route based on patient and referral history

The AI looks up existing patients by phone number and routes to their current provider first. For referral-in calls, it verifies coverage and routes to the right department. New patients are triaged to the appropriate specialty.

Reduce front-desk workload across departments

Each department's staff no longer spends time on call routing and basic qualification. The AI handles volume surge, cross-department calls, and appointment logic. Your staff focuses on patient care.

Consistent patient experience across all locations

Every patient hears the same professional AI voice, follows the same intake process, and receives the same level of service whether they call main or a satellite location. This builds trust and reduces patient complaints about inconsistent phone service.

Single number for all specialties

Patients call once; AI routes intelligently

Unified EMR sync

Appointments across all group locations in one system

Existing patient recognition

Routes to current provider based on patient lookup

Frequently asked questions

How does the AI know which specialty a caller needs?

The AI asks a simple intake question: 'Is this a follow-up with an existing provider, or are you calling for a new issue?' For existing patients, it looks up their record and routes to their current department. For new patients, it asks about their chief complaint or referral source to route to the appropriate specialty.

Can the AI book appointments across all group locations?

Yes. The AI has visibility into all locations' schedules within your unified EMR. It can offer appointments at the closest location or the soonest available time across all group practices. Patients stay within the group rather than bouncing to outside providers.

What happens if a patient calls asking about a different specialty than their current provider?

The AI flags this as a potential cross-referral opportunity. It can route the call to the new specialty's department, offer a cross-referral appointment, or log it for your clinical team to review for continuity.

Does this work with multiple EMR systems?

We integrate with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If your locations use different EMRs, we work alongside them, though a unified system optimizes appointment sync across departments.

How do we prevent call overflow during peak hours?

The AI queues calls by urgency and department capacity. If dermatology is full, it can offer orthopedics appointments or callback scheduling. Urgent calls route immediately to on-call staff regardless of department queue.