Multi-Location

Centralized AI scheduling for Fresno multi-specialty practices across multiple clinics

Multi-specialty groups in Fresno handle hundreds of weekly calls across dermatology, orthopedics, cardiology, and other departments. Unified AI reception books all appointments, routes by specialty, and syncs each clinic's calendar.

By MedReception AI, physician-built by Paul Toomey, MDPublished Oct 25, 2026

One AI voice answers for all clinics and departments—patients don't dial multiple numbers
Routes calls by specialty or chief complaint—dermatology to skin clinic, cardiology to cardio suite
Books appointments across multiple location calendars in a single call
Captures patient demographics and appointment data; returns structured summaries for staff to review and file to your EMR or separate practice management systems
Handles billing questions, referral status, and prior authorization inquiries at first contact
Scales effortlessly as your Fresno group adds new clinics or departments

How it pays back

One number for the entire group; patients don't navigate clinic directory

Fresno multi-specialty groups often publish a main number and force patients to navigate an IVR menu or listen to a clinic list. Katie answers the main number, asks what brings the patient in, and routes to the right clinic or provider. No menu frustration, no transferred calls.

Specialist availability is visible in real time across all clinics

Katie checks availability across dermatology, orthopedics, cardiology, and other clinics simultaneously. If the orthopedic surgeon is booked in Fresno, Katie can suggest the Clovis location or an alternative date. Patients book faster; clinics fill more slots.

Referral logic built in—patients booked to the right specialty from the start

A patient calls with a knee injury. Katie understands that this is an orthopedic case, confirms they're a new patient or existing, and books the appropriate orthopedic appointment at the nearest Fresno group clinic. No misrouting, no re-triage.

Billing and prior auth inquiries resolved on the call—fewer follow-ups

Katie can check insurance status, explain out-of-pocket costs, and initiate prior authorization requests during the booking call. Patients have full clarity before hanging up. Billing staff sees fewer repeat calls.

One unified number

All clinics, departments, and locations answer as one

Real-time multi-clinic availability

Katie sees schedules across all locations and books to the best fit

Specialty-aware routing

Chief complaint logic directs calls to the right clinic

Frequently asked questions

Can Katie book appointments across multiple Fresno clinics in one call?

Yes. If a patient needs appointments at two locations—e.g., dermatology in Fresno and surgery consultation in Clovis—Katie can check both calendars and book both in a single call.

How does Katie know which clinic to route a call to?

Katie uses the chief complaint or reason for visit to determine specialty. A patient saying 'I have a rash' gets routed to dermatology; 'knee pain' goes to orthopedics. If the patient requests a specific provider or location, Katie books them there. Staff can also define custom routing rules.

What if a patient's insurance requires prior authorization for their visit?

Katie captures insurance information and checks authorization requirements during the call. If authorization is needed, Katie can initiate the request and inform the patient of next steps. Your billing team reviews and completes the process.

Do we need a separate EMR or phone system for each clinic?

No. Katie integrates with your unified EMR (if your group uses one) or works alongside separate systems per clinic. Configuration depends on your practice management setup. Our team works with your IT to connect Katie to your existing infrastructure.

How do we handle overflow patients or no-show rescheduling across multiple clinics?

Katie can check all clinic calendars for openings and suggest the fastest available slot—even if it's at a different location. Patients appreciate the speed; your group fills more slots. Staff handle no-show rescheduling the same way: Katie presents multi-location availability.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing