Multi-Location
Multi-specialty groups in Fresno handle hundreds of weekly calls across dermatology, orthopedics, cardiology, and other departments. Unified AI reception books all appointments, routes by specialty, and syncs each clinic's calendar.
Fresno multi-specialty groups often publish a main number and force patients to navigate an IVR menu or listen to a clinic list. Katie answers the main number, asks what brings the patient in, and routes to the right clinic or provider. No menu frustration, no transferred calls.
Katie checks availability across dermatology, orthopedics, cardiology, and other clinics simultaneously. If the orthopedic surgeon is booked in Fresno, Katie can suggest the Clovis location or an alternative date. Patients book faster; clinics fill more slots.
A patient calls with a knee injury. Katie understands that this is an orthopedic case, confirms they're a new patient or existing, and books the appropriate orthopedic appointment at the nearest Fresno group clinic. No misrouting, no re-triage.
Katie can check insurance status, explain out-of-pocket costs, and initiate prior authorization requests during the booking call. Patients have full clarity before hanging up. Billing staff sees fewer repeat calls.
One unified number
All clinics, departments, and locations answer as one
Real-time multi-clinic availability
Katie sees schedules across all locations and books to the best fit
Specialty-aware routing
Chief complaint logic directs calls to the right clinic
Yes. If a patient needs appointments at two locations—e.g., dermatology in Fresno and surgery consultation in Clovis—Katie can check both calendars and book both in a single call.
Katie uses the chief complaint or reason for visit to determine specialty. A patient saying 'I have a rash' gets routed to dermatology; 'knee pain' goes to orthopedics. If the patient requests a specific provider or location, Katie books them there. Staff can also define custom routing rules.
Katie captures insurance information and checks authorization requirements during the call. If authorization is needed, Katie can initiate the request and inform the patient of next steps. Your billing team reviews and completes the process.
No. Katie integrates with your unified EMR (if your group uses one) or works alongside separate systems per clinic. Configuration depends on your practice management setup. Our team works with your IT to connect Katie to your existing infrastructure.
Katie can check all clinic calendars for openings and suggest the fastest available slot—even if it's at a different location. Patients appreciate the speed; your group fills more slots. Staff handle no-show rescheduling the same way: Katie presents multi-location availability.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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