Technical Integration
Deploy an AI receptionist that works alongside your existing EMR—AdvancedMD, Athena, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, or ModMed. Appointment bookings and new patient demographics sync automatically; triage summaries are captured and ready for staff review.
Appointment bookings and new patient demographics sync from the AI receptionist call directly into your EMR. Your staff opens charts in the morning to find appointments already scheduled and patient info already entered. No email forwarding, no spreadsheets, no duplicate entry.
When a patient calls with chest pain or a rash, the AI captures chief complaint, symptom details, urgency level, and any relevant history. Staff review the structured summary and file it as encounter notes. Providers see context before the appointment.
When new patient bookings and demographics are pre-populated, your admin team verifies insurance, prepares clinical workflows, and supports provider schedules instead of transcribing patient info from voicemails or intake forms.
Whether you use AdvancedMD, Athena, eClinicalWorks, Epic, or another supported system, the AI integrates with your platform. You don't have to migrate systems or replace your current workflow.
Appointment bookings written to EMR instantly
No queue, no delay—new appointments appear in your calendar seconds after the call
Patient demographics auto-populated
Name, DOB, phone, contact method synced to patient record on first call
Triage captured as structured summary
Chief complaint, symptoms, urgency, and patient-reported history ready for provider review
9 EMR integrations supported
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
No. The AI captures information (chief complaint, symptoms, urgency) as a structured summary that staff and providers review. Your providers or medical staff author the formal clinical documentation and file it. This keeps the AI's role clear and ensures providers retain control over clinical documentation.
Contact the team to discuss your system. The most common platforms (athenahealth, eClinicalWorks, Epic, AdvancedMD, Tebra, Elation, Cerbo, Hint, ModMed) are supported. The AI works alongside your EMR independently; custom integrations may also be possible for enterprise systems.
All data transfers are encrypted end-to-end. Patient information flows only between the AI system and your EMR—never to third parties or external storage. The system is HIPAA-compliant and SOC 2 certified. Audit logs track every data movement.
The AI continues to answer calls and capture information locally. When the connection restores, pending data syncs automatically. No calls are missed; no patient information is lost.
Setup is typically straightforward—your IT team or the vendor provides API credentials and basic configuration. The integration team handles the technical handshake. Setup and testing usually takes 1–2 days.
Integration Hub
EMR and EHR integrations
Complete list of all supported EMRs and integration capabilities.
EMR-Specific Guide
AI receptionist for AdvancedMD
Dedicated guide to AdvancedMD integration workflow and appointment booking.
EMR-Specific Guide
AI receptionist for athenahealth
Athena-specific integration details and booking workflow.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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