Workflows
One AI line checks every clinic calendar in real time, books into the correct location's EHR schedule, and offers a second site when the first is full.
Callers dial one number and reach a local-sounding AI that knows all your clinic hours, providers, and schedules. They're routed to the right location without transfers or confusion.
Whether a patient calls for Location A or Location B, their record lives in one EHR. AI sees their full history and preferences, ensuring continuity of care across locations.
AI queries all clinic calendars simultaneously. If Dr. Smith at Location A is booked, AI instantly offers Dr. Jones at Location B or the next available slot—no call transfer needed.
Staff no longer juggle calls between locations or manually sync schedules. AI handles routing and ensures every appointment lands in the right EHR calendar.
One phone number, all locations
Patients call once and reach their nearest or preferred clinic
Real-time multi-location sync
AI checks availability across all EHR calendars instantly
Unified patient identity
All locations share one master patient record in EHR
Named EHR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
AI asks early in the call. If the patient has called before, their location preference is noted in their EHR record. If new, AI offers all available appointments and lets the patient choose.
AI prioritizes based on availability, then distance or patient preference. For example, if Dr. Smith has an opening at both Location A and B, AI offers the nearest clinic or asks the patient which they prefer.
Yes. We can configure rules such as 'only offer Location B if Location A is more than 14 days out' or 'offer nearest clinic within 15 minutes drive time.' Custom routing logic is set during implementation.
New patients are created in the master EHR with their booked location tagged. Future calls recognize them and default to that location, though AI can offer other clinics if requested.
If each location has its own EHR instance (e.g., two separate Tebra accounts), we integrate with each. Cross-location patient lookup may be more manual, but AI still routes calls correctly and books into each system.
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Pillar guide
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Technical guide to EHR integration for clinical AI: FHIR R4, HL7 v2, vendor REST APIs, and security architecture.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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