Multi-Location

A regular at one center calls about another: what carries over, and what your team still reconciles

Return medspa clients move between your centers. How one AI phone system carries their history, provider preference, and package balances across branches, and the handoffs your staff still owns.

Return clients are recognized whichever center they happen to call
The last-visited center becomes the default, so regulars are not re-routed by accident
Package and membership balances can be checked across the whole network, not one center
A preferred provider is honored first, even when they practice at another center
A client moving centers has their preference updated, not their intake redone
Cross-center interest is noted for your team when one center offers what another does not

How it pays back

No Second Intake for a Returning Client

A client who has been to location A does not become a stranger when they call about location B. Their history and preferences are already known, so the call is about a time and a treatment, not about spelling their name again.

Their Provider, Not Just Any Provider

When a client names an aesthetician, the AI books at the center where that provider practices. If the provider has nothing open, the caller hears alternatives or a waitlist rather than being quietly reassigned to someone else.

Balances Follow the Client

Remaining package sessions and membership standing can be checked across your centers rather than only at the one holding the record, so a client is never told to call another branch to find out what they have left.

The Handoff Your Team Still Owns

Cross-center credits and account reconciliation stay with your staff. The AI's job is to capture the booking with the location specified and flag what needs processing, so nothing is silently assumed to have settled itself.

All Locations Covered

Single AI system manages calls for every medspa center

Smart Call Routing

Calls routed by caller preference, location proximity, or provider availability

Unified Client History

Return clients recognized across locations; balances and preferences tracked

Each Location's EMR Ready

Appointments and client demographics captured and structured for every location's system

Frequently asked questions

A client normally visits our downtown center. What happens when they call about the suburban one?

They are recognized as a return client, and their history and preferences come with them. The suburban booking is made with that location specified, and your downtown staff are not left wondering where the client went.

Does a returning client have to repeat intake at a second location?

No. Recognition is at the network level rather than the center level, so the second center starts from what is already known instead of a blank form.

Can remaining package sessions be used at a different center?

The AI can check balances across your network and note that the client wants to use them elsewhere. Actually moving the sessions between centers is a step your team processes, and it is flagged rather than assumed.

What if their favorite provider only works at one of our locations?

The booking follows the provider. The AI books at the center where they practice, and only if there is nothing available does it offer other times or add the client to a waitlist.

How do we permanently move a client from one center to another?

Their location preference is updated along with any special requests, so future calls default to the new center. Nothing about their history has to be re-entered for the move to take effect.

What does my team still have to do by hand for a cross-center client?

Inter-branch account reconciliation, package transfers, and anything your backend systems keep separate per center. Most medspas keep each center's records separate, so the AI captures the same structured detail for each one and leaves the money side with your staff.