Concierge Medicine

Book same-day and next-available appointments for concierge members during inbound calls

Concierge patients expect rapid access. MedReception's AI checks real-time EMR availability, confirms same-day slots, and books appointments with full documentation—no wait, no transfer needed.

Real-time EMR appointment availability synced to every call
Same-day and next-available slots offered automatically based on member preference
Urgent appointments escalated to on-call or next-available provider
Appointment confirmation and details sent to patient via SMS or email
Booking written to EMR instantly — appointment confirmed in calendar before call ends
Provider preference and appointment type (telehealth, in-person, follow-up) captured and routed

How it pays back

Eliminate 'We'll Call You Back' Delays

Availability is checked live on the call. If same-day slots are open, the AI books immediately. Members experience true concierge access—their appointment is confirmed before they hang up.

Reduce No-Shows and Cancellations

Appointments booked during the call are attended at higher rates than callback-scheduled visits. Instant SMS confirmation reinforces the commitment and provides clear details.

Maximize Provider Utilization

The AI fills open slots automatically, reducing idle chair time. Providers see consistent calendars without administrative gaps or last-minute cancellations.

Improve Patient Satisfaction

Members get appointments on their timeline, not the practice's. The combination of recognition, instant availability, and live booking creates a premium experience that drives retention.

Capture Telehealth Preferences

The AI identifies member preference for in-person vs. telehealth and routes to the correct slot type. Telehealth bookings are routed to the virtual waiting room; in-person visits are confirmed with check-in details.

Same-day appointments offered

Real-time EMR availability synced to each call

Bookings written to EMR

Appointment confirmed in calendar at time of call

Urgent calls escalated

Clinical need routed to next-available or on-call provider

Provider preferences captured

Member continuity of care and specialty routing preserved

Named EMR integrations

Works with athenahealth, AdvancedMD, eClinicalWorks, Elation, and more

Frequently asked questions

How does the AI know what appointment slots are available?

The AI syncs with your EMR in real time. Provider calendars, blocked time, and appointment type availability (telehealth, in-person, follow-up) are all visible during the call. If slots are open, they're offered; if fully booked, the AI places the caller on a waitlist or offers the next available date.

What if a member asks for a specific provider who has no availability?

The AI explains the wait and offers alternatives: next-available slot with that provider, same-day with another provider, or waitlist status with estimated timeline. Members choose their preference, and the booking reflects their choice in the EMR.

Can the AI handle urgent appointment requests?

Yes. The AI triages urgency and reserves same-day urgent slots or escalates to the on-call provider. Urgent appointments are marked in the chart so clinical staff knows to prioritize the visit.

Does the AI confirm telehealth vs. in-person preferences?

Yes. The AI asks whether the member prefers telehealth or in-person, then routes to the appropriate slot type. Telehealth visits are sent virtual waiting room links via SMS; in-person visits include check-in instructions.

What happens after the appointment is booked?

The booking is written to the EMR immediately. A confirmation message (SMS, email, or both) is sent to the member with date, time, provider name, visit type, and any prep instructions. Your staff sees the appointment in the calendar with full context.