Concierge & DPC
Concierge members expect same-day or next-morning access. An AI receptionist checks real-time availability, books appointments, and confirms instantly—delivering on the core concierge promise without staff overhead.
Concierge model is built on immediate availability. An AI receptionist executing instant bookings—24/7—proves you deliver on that promise better than staff taking calls during business hours.
Member calls and needs an appointment. Instead of 'let me check and call you back,' the AI confirms availability and books in seconds. No follow-up calls, no scheduling friction.
When members get same-day access and immediate confirmation, cancellation rates drop. They're committed before they hang up.
Open slots are filled instantly via AI booking, not held for staff callbacks or end-of-day catches. Your providers see a fuller, more efficient schedule.
Appointment booked and confirmed on first call
No hold, no callback, no scheduling delays
Real-time EMR slot integration
AI sees available appointments across all providers instantly
Appointment details written to EMR
Booking confirmed in your system automatically
Available nights, weekends, holidays
After-hours member calls get instant booking too
The AI books the earliest available appointment—next morning, next business day, or according to urgency. If the request is urgent (acute symptoms), the call is escalated to your on-call provider.
Yes. The AI captures provider preference and books with that provider if available; otherwise, it suggests the next available alternative and lets the member decide.
Yes. The AI is configured to understand your appointment types and available slots. It books the appropriate slot and confirms the modality (telemedicine, in-person) automatically.
The AI recognizes urgent language (severe pain, difficulty breathing, chest pain) and routes those calls directly to your on-call provider. Routine requests are booked into available slots.
Yes. Automatic SMS reminder is sent per your preference—1 hour before, the morning of, or both. This reduces no-shows for same-day appointments.
Specialty
AI receptionist for concierge and dpc practices
Full guide to AI receptionist for concierge practice workflows
Integration
EMR and EHR integrations
How AI receptionist reads real-time slots and writes bookings to your EMR
Workflow
Patient intake
Capturing member preferences and health history during appointment booking call
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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