Concierge & DPC
Concierge members pay for direct access. AI escalation routing ensures urgent calls reach physicians immediately while routine requests go to care staff, preserving the member experience and managing physician workflow.
Urgent member calls reach physicians without delay. Routine calls are routed to care staff, ensuring physicians focus on complex cases while members feel heard.
Pre-call summaries let physicians know call reason and member history before answering. Routine requests are filtered out, so physician time is spent on high-value care.
AI handles call volume, triage, and callback scheduling. Staff and physicians only address calls that need immediate human attention.
Urgent calls escalated immediately
Chest pain, difficulty breathing, acute injury routed to on-call physician
Routine requests routed appropriately
Prescription refills, billing questions, appointment requests sent to care team
Pre-call summaries provided
Physician sees call reason, member tier, and recent visit history before answering
The AI integrates with your practice management system or on-call schedule. It pulls the current on-call physician and routes urgent calls accordingly. If no physician is available, it escalates to the after-hours nurse line or urgent care per your protocol.
The AI captures the request, confirms it is not urgent, and offers a callback during business hours or during the next available window specified by the practice. Urgent requests bypass this and escalate immediately.
Yes. The AI returns a structured summary including member name, tier, reason for call, recent visit history, and any flagged conditions. The physician reviews this before answering.
Yes. You can set member-specific rules (e.g., Premier tier always gets same-day callback; Premier plus gets immediate escalation for non-urgent) or symptom-based rules (e.g., any report of chest pain goes to physician immediately).
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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