Concierge
Concierge members often call with referrals or specialist coordination outside business hours. MedReception AI answers every referral call, captures the source, specialty, urgency and member context, then routes the call to your on-call provider or nurse line based on rules you set. No voicemail dead ends, no missed referral details, no manual callback chase.
By MedReception AI, physician-built by Paul Toomey, MDPublished
AI asks the right questions: which provider referred the member, what specialty, what's the clinical urgency, and what's already been scheduled. You get a structured summary, not a garbled voicemail. Staff review and file it, no clinical decisions made by the AI.
You set the rules: urgent referrals go to the physician, routine coordination goes to the nurse line, and non-urgent callbacks are queued for morning staff. The AI routes; your team decides what happens next.
Members call with referral questions or to confirm specialist appointments after hours. Instead of a voicemail, they reach the AI, get confirmation they've been heard, and know a team member will follow up. Referral workflows stay on track and members feel heard.
Every referral call is returned as a clean, pasteable summary: caller, referral source, specialty, urgency, and next steps. Staff paste it into the chart or use it to book the appointment. No re-entry, no lost context.
Every referral call answered
Day or night, no voicemail filtering out the details you need to coordinate care
Urgent referrals escalated by your rules
Physician or nurse line gets the call when you say it matters, not when the AI guesses
Structured intake, staff-controlled action
AI captures and routes; your team reviews, approves, and documents before any EMR change or appointment is made
13 named EMR integrations
Referral summaries flow to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, and pMD
The AI answers, asks about the referring provider, specialty, clinical urgency, and any relevant member history. It then routes the call to your on-call provider or nurse line based on rules you've set, or queues it for morning callback. The member gets a live answer instead of voicemail, and your team gets a clean summary to act on.
No. The AI captures urgency signals from the caller and applies the routing rules you define. Your provider or nurse decides whether the referral is truly urgent and what action to take. All details are logged for your team to review.
Yes. For integrated EMRs, appointment bookings and new patient demographics sync automatically. Referral details, medical history, and specialist information are captured on the call and returned as a structured summary that your staff review and file. This keeps your clinicians in control of the chart.
Katie still answers every referral call, captures all intake details, and sends a structured summary to your team. You or your staff enter the referral data into your EMR. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. The EHR connection and your practice phone number are ready in 1 to 3 days. Registering the number for member texting takes about 5 business days. During that week, your team configures routing rules and we handle the rest.
Workflow
After-hours call handling
How calls are answered outside opening hours.
Workflow
Call routing and triage
Getting each caller to the right place first time.
Model
AI receptionist for concierge and dpc practices
How call handling differs for concierge and dpc practices.
Related
On-Call Physician Handoff for Concierge Practices with AI
Concierge physicians need rapid, complete clinical information when urgent calls arrive.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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