Concierge Medicine
Concierge members expect to reach their physician after hours. MedReception's on-call escalation routes urgent calls through your defined chain: primary, alternate, escalation contact, and final disposition. No member hears silence. Every attempt is logged.
By MedReception AI, physician-built by Paul Toomey, MDPublished
The chain runs while the member stays connected. If your primary on-call physician is unavailable, the next contact is reached automatically. The member knows the call is being escalated, not abandoned.
You define the chain, the wait between attempts, and the final step. MedReception executes your rules; clinical decisions stay with your team. Urgent calls follow your protocol exactly.
Logs show which physician was called, when, how many attempts, and the outcome. No page goes unrecorded. If a member's urgent call was missed, you see it and can follow up.
Members describing symptoms that require emergency care are routed to 911 with consent, bypassing the on-call chain entirely. No time is wasted on a physician who cannot help.
Urgent calls route through your chain automatically
Your on-call chain runs automatically until a physician answers or your final escalation is triggered
Members stay informed
Status updates between attempts replace silence and reduce member anxiety
Your protocol, executed consistently
Rules you set govern routing, wait times, and final disposition
Complete call audit trail
Every attempt, duration, and outcome is logged for morning review and quality assurance
MedReception waits for the duration you set, then moves to your alternate contact automatically. The member stays on the line and hears that the call is being escalated. This repeats through your defined chain until someone answers or your final escalation rule is triggered.
Yes. You define the on-call schedule and chain for each provider or date. MedReception routes according to your rules. Changes are made in the dashboard and take effect immediately.
If the member reports symptoms that warrant emergency care, MedReception offers to transfer to 911 with the member's consent and bypasses the on-call chain entirely. No time is spent waiting for a physician.
No. Members hear status updates: 'I'm connecting you to the on-call physician,' or 'The first contact didn't answer; I'm trying the backup now.' The member knows help is being pursued.
Every call is logged with timestamps, the contacts attempted, how long each rang, and the final outcome. Logs are visible in your dashboard and help you spot missed calls or patterns in your on-call coverage.
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