Concierge & DPC
Concierge members expect their provider to be reachable for urgent issues. MedReception AI triages member calls, escalates clinical emergencies to your on-call provider in seconds, and provides pre-loaded member context.
AI routes calls based on your clinical protocols. Urgent = immediate escalation; routine = scheduled or queued intelligently.
Provider receives call with member summary already gathered—symptoms, medication, prior issues, contact history. No time wasted on repeat questions.
AI filters noise, prioritizes truly urgent calls, and prepares briefings. Your on-call provider can focus on clinical decisions, not call management.
Every call logged, transcribed, and timestamped. Triage decisions and escalation documented automatically for your records.
Urgent calls escalated to on-call provider
Routed within seconds of triage decision
Member context pre-loaded
Provider sees member history, current medications, prior visits, and call reason before picking up
Triage decisions logged
Every escalation, refusal, and routing decision recorded for compliance and quality review
It's trained on clinical triage guidelines specific to your practice. It listens for keywords like chest pain, difficulty breathing, severe bleeding, etc., and escalates immediately. Your team can adjust sensitivity and rules based on feedback.
The AI listens carefully and has been trained to recognize non-urgent complaints presented as urgent. It follows your triage protocol—some calls are urgent, some are not—and your provider can override or adjust routing if needed.
Yes. You set up on-call schedules by day and provider, and the AI routes to the correct provider automatically based on the current date and time.
The AI can be configured to try a backup provider, send an alert via text/page, or queue the call for immediate callback. Your protocol determines the fallback.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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