Concierge & DPC
Concierge practices compete on access. MedReception's AI answers all inbound calls around the clock, identifies members, triages urgency, and routes to on-call providers or schedules callbacks—no member call goes unanswered.
Concierge members pay for access and expect someone to answer. The AI always picks up, so callers never hear 'press 1 to leave a message' or hang up and try elsewhere.
If a member calls with chest pain or severe bleeding at 3 a.m., the AI detects urgency and pages your on-call provider in seconds. No triage delay, no routing to an answering service.
When the AI pages the provider, the provider sees the member's name, callback number, and a summary of the call details. No confusion about who is calling or why.
Availability is a core concierge value. If a competitor answers and your practice doesn't, you lose the relationship. AI answering 24/7 removes that risk entirely.
Every call answered
Day or night, no voicemail dead ends
Urgent calls escalated
Symptoms detected, on-call provider paged immediately
Callback promise tracked
Follow-up scheduled and logged for accountability
Member context available
On-call provider sees who is calling and why before picking up
You set the on-call schedule in MedReception (or it syncs from your EMR). The AI looks up the on-call provider's phone number and pages them when an urgent call comes in. You can also set backup providers or a coverage group.
You set escalation rules: if no answer in 30 seconds, page the backup provider, send an SMS alert, or escalate to your practice manager. The member stays on the line or receives a callback promise.
Yes. The AI listens for urgency keywords (chest pain, difficulty breathing, severe bleeding, uncontrolled bleeding, loss of consciousness). Urgent calls page on-call; routine calls can be queued for callback or left as a voicemail summary.
Yes. The AI logs every callback promise with the member's name, reason for calling, urgency level, and preferred callback time. Staff see a prioritized callback list when they arrive in the morning.
MedReception pricing is based on call volume and features. Contact the sales team for a custom quote tailored to your practice.
Core Workflow
After-hours call handling
On-call routing, urgent triage, callback scheduling, and on-call provider paging.
Practice Model
AI receptionist for concierge and DPC practices
Full workflow guide for concierge and direct primary care reception.
Related Workflow
Call routing and triage
How AI routes calls based on urgency and provider availability.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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