Concierge & DPC
Concierge members expect round-the-clock access. AI reception answers every after-hours call, triages urgent issues to on-call providers, and logs routine requests for morning follow-up—without hiring night-shift staff.
Members pay for availability. AI ensures every call is answered, urgent issues reach the provider, and routine requests are logged. Members feel heard and supported, even at 2 AM.
Instead of fielding every after-hours call, providers receive only truly urgent calls. Routine requests are logged for morning staff handling. Provider sleep and quality of life improves.
AI reception eliminates the need for night-shift receptionists or answering services. One provider on-call backs up the AI for urgent triage. Significant cost savings.
Every after-hours call is transcribed and categorized: urgent (already handled), refills (batch process), appointments (schedule), and questions (log). Staff know exactly what to address and in what order.
Every after-hours call answered
Nights, weekends, holidays—no dead ends
Urgent escalation in real time
Health issues routed to on-call provider immediately
Structured morning queue
Transcripts and triage summaries ready for staff
Reduced on-call volume
Providers hear only truly urgent calls, not routine requests
The AI uses clinical triage logic: chest pain, shortness of breath, severe bleeding, confusion, or suicidal ideation trigger immediate escalation. The AI also asks open-ended questions about symptom severity and context. If a member reports symptoms that could be emergent, the AI escalates. Non-urgent calls (refills, appointment requests, general questions) are logged for morning follow-up.
The AI immediately routes to the on-call provider. If the provider doesn't answer within 30 seconds, the AI instructs the member to call 911. The AI then sends an alert to the on-call provider and your office. This is documented for your records.
Yes. The AI offers options: 'For urgent medical concerns, I can reach your on-call provider now. For routine questions or refills, I can log this for your care team in the morning.' Members can choose. Most choose morning follow-up for non-urgent issues.
The AI creates a structured log entry: call time, member name, reason, urgency flag, and full transcript. This is prepared for your staff and providers to review before the office opens, giving them full context. Any provider-to-member conversation is also documented.
AI reception is a fixed monthly fee per provider or practice. Answering services typically charge per call or per minute. For concierge practices with high call volume, AI reception offers a predictable cost model while delivering better member experience (no handoff delays, full context prepared for review, unified data).
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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