Concierge & DPC

Answer Spanish-language member calls instantly, day and night, without hiring bilingual staff.

Concierge practices with Spanish-speaking members need a receptionist who speaks their language and understands their relationship with the practice. MedReception AI handles member calls in Spanish and English, captures intake on the first call, routes urgent requests to providers, and books appointments with member preferences intact. No language barrier. No missed calls.

Multilingual call answering in Spanish and English, with seamless routing by member preference or caller language
Structured member intake captured on the first call and returned as EMR-ready summaries for your staff to review
Urgent member requests routed to providers or clinical staff based on rules you set
Appointment scheduling with member availability and provider preferences recognized
Membership inquiry and enrollment calls handled with HIPAA-aware messaging in the caller's language
Every call answered instantly, 24/7, so Spanish-speaking members never reach voicemail

How it pays back

Remove Language as a Barrier to Care Access

Spanish-speaking members call in and reach a receptionist who speaks their language immediately. No transfers to find bilingual staff, no voicemail tag-and-callback cycles, no frustration. Intake, scheduling, and urgent escalation all happen in Spanish during the first call, so your clinical team has the context they need and members feel heard.

Capture Complete Member Information Without Bilingual Hiring

MedReception AI gathers member demographics, appointment history, reason for call, and urgent flags during the call in Spanish. The structured summary is returned to your staff in English, ready to paste into the chart or hand to the provider. You get bilingual intake capacity without the payroll overhead of hiring and training bilingual receptionists.

Build Loyalty by Answering Every Call

Concierge members expect responsive access. When a Spanish-speaking member calls at 6 p.m. or on a weekend, they reach an AI receptionist who understands their language and their member status, books them with the right provider, or escalates urgent requests immediately. Instant access is a retention tool; missed calls and language barriers erode the concierge value proposition.

Customize Routing and Escalation for Your Member Panel

You control which calls go to which provider, which requests are urgent, and how Spanish-speaking members are recognized in the system. MedReception is custom-built per practice, not a plug-and-play template. Your onboarding team works with you to map your member workflows, language preferences, and escalation rules so the AI handles calls the way your practice does.

Every call answered

Spanish and English speakers reach a receptionist instantly, day or night, no voicemail

Intake captured on the first call

Member information, reason for visit, and urgent flags gathered in the caller's language and returned as structured summaries

Urgent calls escalated

Requests flagged by your rules are routed to providers or clinical staff immediately

13+ EMR integrations

Appointment bookings and new member records sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech

Frequently asked questions

Does the AI speak Spanish fluently, or does it just translate English prompts?

MedReception AI is multilingual by design. Spanish-speaking callers reach a receptionist who understands and responds in Spanish, gathers intake in Spanish, and routes calls based on language preference or member profile. No translation layer or English fallback. The intake summary is then prepared for your staff in English so they can review and file it.

How does the AI know if a member is Spanish-speaking or English-speaking when they call?

The AI listens to the caller's language choice on the first greeting and routes the call accordingly. If a member profile is already in your system with a language preference, the AI recognizes them and greets them in their preferred language. You can also set language preferences during member onboarding or enrollment calls.

What happens if a Spanish-speaking member calls with an urgent medical issue?

The AI gathers the reason for the call in Spanish, flags it as urgent based on your escalation rules, and routes it immediately to the provider or clinical staff. The structured summary of the call in English is sent to your team so they have the full context. The AI does not make clinical decisions; your clinicians do.

Does the AI integrate with our EHR so appointment bookings sync automatically?

If your EHR is athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech, yes. Appointment bookings and new member records sync automatically. If you use a different EHR, custom integration is available; book a demo and we will scope yours.

How long does it take to set up bilingual call handling?

Launch takes about one week from signup. The EHR connection and your practice phone number are ready in 1 to 3 days. Registering your number for member texting takes about 5 business days. During onboarding, our team works with you to configure language routing, member recognition, escalation rules, and appointment templates so the AI handles calls the way your practice does.