Concierge & DPC
Concierge members expect their calls answered immediately and their needs prioritized. Our AI receptionist recognizes member status, prioritizes urgent requests, and escalates to the provider in real time.
The AI recognizes member identity and priority tier instantly. Urgent calls are routed to the provider in real time, not queued. Routine requests are scheduled immediately into the member's preferred slot.
Concierge members pay for rapid access. The AI captures urgency signals (chest pain, sudden bleeding, severe symptoms) and escalates directly to the provider or on-call physician—no morning triage delay.
Providers are alerted only to urgent or complex member needs. Routine scheduling, appointment confirmations, and service requests are handled by the AI, freeing provider time for patient contact and clinical work.
Members call once, speak to an AI that knows them, receive immediate routing or scheduling, and never hear a hold message. The experience matches the concierge promise of instant access and personalized service.
Calls answered instantly
Member calls are answered on first ring
Urgent escalation in real time
Chief complaint and urgency routed to provider immediately
Member identity recognized
Caller ID and membership status confirmed on answer
Appointment booking automated
Routine scheduling completed without staff intervention
The AI integrates with your practice management system and EMR to retrieve member record, membership tier, priority level, and call history. This information is displayed to your staff and used to route calls appropriately.
The AI captures the chief complaint and urgency flag, then immediately routes the call to the provider or on-call physician. For after-hours calls, the AI can be configured to escalate to an on-call member physician or urgent care nurse line.
Yes. The AI books appointments directly into your calendar, respecting member-reserved blocks, provider preferences, and availability. Non-member or referral requests are noted for staff follow-up.
Non-members and referrals are identified in the call and routed to a separate intake flow. The AI captures their information and chief complaint, then hands the lead to your staff for qualification and new-member onboarding.
Feature
Call routing and triage
How urgent and routine calls are routed and prioritized in real time.
Feature
Patient intake
Structured intake for new members, referrals, and non-members on every call.
Workflow
After-hours call handling
AI receptionist answers member calls nights, weekends, and holidays without voicemail.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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