Concierge & DPC
Concierge members commit to consistent care, but life happens. Automated reminders (voice or text) keep appointments top-of-mind without feeling pushy—and your staff gets real-time alerts if a member cancels or needs to reschedule.
When a member cancels via the reminder, your team has hours (not minutes) to fill the slot from your waitlist or reach out to another member. Empty chairs cost money; AI reminders catch cancellations early and maximize your schedule.
A personalized voice reminder from your practice—'Hi John, just reminding you of your appointment tomorrow at 2 p.m. with Dr. Smith'—feels attentive, not like a collection call. Concierge members appreciate the touch; it reinforces they're important to your practice.
Your front desk dashboard lights up the moment a member confirms, cancels, or reschedules during the reminder. No more waiting until appointment time to discover an empty chair. Your team can react fast and adjust scheduling.
Your dashboard shows chronic no-show patterns: 'Member X missed 3 of last 5 appointments.' Your care team can reach out proactively—not punitively—with a health check-in or to understand barriers to attendance. Concierge care means knowing your members' patterns and removing obstacles.
Real-time cancellation alerts
Staff notified instantly; time to fill from waitlist
No-show tracking
Dashboard visibility on member attendance patterns
Personalized voice reminders
Feels like your practice, not a robocall
Yes. The reminder voice call gives the member options: 'Press 1 to confirm, 2 to reschedule, 3 to cancel, or say 'help' to speak to our team.' If they press 1, it's logged. If they press 2 or 3, your staff is notified and can follow up or handle rescheduling. It's faster than a callback and reduces friction for the member.
Your dashboard flags chronic no-shows. Your care team can reach out: 'Hi Sarah, we noticed you've missed your last couple appointments. Is everything okay? Can we help make it easier for you to come in?' This is a health/engagement outreach, not a punitive call. For concierge members, understanding the barrier is part of premium care.
Yes. You can choose voice calls, text messages, or both. Many practices use texts for routine reminders (faster delivery, lower cost) and calls for high-value appointments or members who've previously no-showed. Your practice decides the mix.
Yes. Appointment confirmations, cancellations, and reschedules are synced to your EHR. Your provider can see that a member confirmed the appointment (reassuring) or that they cancelled and need follow-up. Attendance patterns are visible in the record.
Reminder automation is typically included in AI reception pricing or offered as an add-on. Exact pricing depends on your call volume and vendor. Unlike hiring a part-time receptionist for reminder duty, automation costs a fraction of staff salary and is always on—weekends, holidays, everything.
Specialty Focus
AI receptionist for concierge and dpc practices
Designed for membership-based practices where attendance and member engagement drive retention and revenue.
Operations
Front desk workload
How automation frees your team from routine calls so they can focus on member relationships and clinical support.
Workflow
Patient intake
From first call to ongoing appointment reminders—AI reception handles the full member lifecycle.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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