Concierge & DPC
Concierge practices reserve limited appointments for members. No-shows waste premium capacity and revenue. An AI receptionist confirms appointments, handles reschedules, and captures member commitment—reducing no-shows without staff follow-up.
Confirmed attendance reduces no-shows, keeping your limited member appointment slots filled with actual visits instead of empty calendar blocks.
When a member can't make an appointment, the AI offers available alternatives and rebooks in real-time. No phone tag, no scheduler callbacks, no lost slot.
Instead of your receptionist calling 20+ members per day to confirm, the AI handles all confirmations. Staff manages exceptions and follow-ups only.
The AI flags members who repeatedly miss or reschedule last-minute. Your practice manager can proactively address engagement or identify access barriers.
Automatic appointment confirmation
Member confirms attendance or reschedules in conversation with AI
Rescheduling completed immediately
New appointment booked and synced to calendar and EMR in same call
No-show patterns tracked
Chronic no-show members flagged for practice manager intervention
Staff confirmation time eliminated
Receptionist no longer spends hours on reminder calls
Typically 48 hours before the appointment for optimal confirmation rates. You can configure multiple reminders (e.g., 3 days and 24 hours) or adjust based on your practice's preference.
The AI immediately offers available alternative times, checks your calendar, and reschedules in that same call. The new appointment syncs to your EMR and calendar automatically.
After a configured threshold (e.g., 2 no-shows in 3 months), the AI can flag the member for your practice manager to review. You can then implement stricter confirmation protocols or reach out directly about barriers to attendance.
Yes. When the AI reschedules an appointment, both the cancellation and the new booking are synced to your calendar and EMR in real time.
Yes. Premium members might get 3-day reminders with concierge tone, while standard members get 48-hour reminders. You can also require confirmation only for certain appointment types (procedures, follow-ups, etc.).
Specialty
AI receptionist for concierge and dpc practices
Optimized for member-level retention and limited-capacity scheduling
Workflow
Patient intake
Capture member preferences and engagement patterns on every interaction
Business Impact
The cost of missed calls
Understand the revenue impact of lost appointments and member attrition
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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