Concierge & DPC

Concierge members call for appointments and shouldn't wait for a callback. AI receptionist books them into member-priority slots in real-time.

AI receptionist integrates with your concierge EMR to display and book member-only appointments instantly. Calls are answered, availability is confirmed, and appointments are booked and synced to the calendar—all before the call ends.

AI receptionist checks real-time, member-only availability in your EMR or concierge platform
Members offered same-day, next-day, or extended options depending on urgency
Booking confirmed instantly and synced to practice calendar
Non-members routed to general availability or waitlist depending on your model
Appointment reminders and confirmation sent to member via phone or email
Integration with Elation, SimplePractice, Nextech, Charm, and other concierge EMRs

How it pays back

Appointments Booked Without Callback

Members call, hear availability, and hang up with a confirmed appointment in seconds. No 'we'll call you back' friction. This immediacy is a core concierge value proposition.

Member-Only Access Protected

Member appointment slots are reserved for members. AI receptionist checks membership status before offering slots. General public calls see general availability or are routed to a waitlist.

No Double-Booking

Appointments booked by AI receptionist sync immediately to your EMR. Staff see real-time availability; AI receptionist sees the same calendar. No overbooking, no conflicts.

Schedule Optimization

You can configure same-day urgent slots, next-day routine slots, and extended wellness appointment availability. AI receptionist fills the right slots with the right calls.

Instant booking

Member appointments confirmed and synced during the call

Real-time availability

AI queries member-only slots from your EMR in seconds

No double-booking

Appointments synced to calendar immediately after booking

Named EMR integrations

Works with Elation, SimplePractice, Nextech, Charm, and others

Frequently asked questions

How does the system know which slots are member-only vs. general?

You configure appointment types and availability in your EMR. AI receptionist is trained to recognize member-only time blocks (e.g., 'Member Same-Day', 'Member Wellness') and offers those slots to verified members first.

What if a member wants a specific provider or time that's not available?

AI receptionist shows the nearest available option. If the member prefers to wait, they can be added to a waitlist or opt for a callback reminder when their preferred slot opens.

Can a public caller accidentally get offered a member-only slot?

No. Public callers are routed through a separate intake. Their membership or patient status is verified early in the call. They see general availability or are told the practice is at capacity.

Are appointment confirmations sent automatically?

Yes. After booking, confirmations are sent to the member via SMS, email, or phone call—depending on your configuration. Reminders can also be scheduled 24 hours before the appointment.

What if the AI books an appointment and the member later cancels?

Cancellations and rescheduling can be handled through SMS reply, email link, or a follow-up call to your practice. The cancellation syncs to your EMR, freeing the slot for the next member.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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