Concierge & DPC
Concierge members pay for specific response times and appointment availability. MedReception AI respects tier-based booking rules, shows members the right appointment windows, and ensures premium members get faster access—automatically, without staff override or exception-logging.
Premium members are guaranteed same-day or next-day access. Standard members have a longer window. AI books according to tier without staff checking a spreadsheet or manually overriding. Members get what they paid for; staff focus on care, not tier management.
When a premium member calls, the AI shows only premium appointment windows—no false availability, no disappointment. Booking is faster because the member sees the right options immediately. Standard members see their tier availability without confusion.
When booking is always tier-correct, members understand what their service level includes. Fewer complaints about 'I thought I could see the doctor tomorrow,' fewer billing disputes, and fewer staff time spent on exceptions.
Member books appointment and mentions they need a home visit or extended 60-minute session. AI captures the add-on request and passes it to the physician's schedule and billing. Concierge revenue from add-ons is not missed because it's captured naturally in the booking.
Tier-aware booking every time
Premium members see premium windows, standard see standard
SLA enforcement built in
Same-day or next-day access delivered for premium tiers
Add-on services captured
Extended visits, home visits, and coordination requests flagged for billing
Zero double-books
Real-time availability sync prevents conflicts
You configure tier-based availability in your practice management system or directly with MedReception. For example, premium members see slots reserved for same-day or next-day access; standard members see slots available 3-7 days out. When the AI books, it enforces these rules automatically.
The AI shows premium-tier slots first. If the member wants to book further out (e.g., 2 weeks), the AI can allow it. The member gets their choice, but premium-tier members always see their reserved faster slots as the primary option.
Yes. If you have platinum (same-day), gold (next-day), and silver (3-day) tiers, each tier has its own availability window. The AI shows availability appropriate to the caller's tier membership.
When booking, the AI asks if the member needs anything beyond a standard office visit (extended time, home visit, coordination with other providers). The add-on is captured in the appointment note and returned as a structured summary for your scheduler or billing team to review and process. The appointment syncs to the calendar with the standard duration; staff adjust as needed.
The AI books the appointment into your practice management system. Reminder automation (SMS, email, call) is typically handled by your existing scheduling software. MedReception can optionally send SMS reminders if configured.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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