Patient Engagement
Send automated appointment confirmations and reminders via text and email. Catch cancellations early, fill open slots from your waitlist, and reduce chair time waste.
When an appointment is booked (on-call or online), the patient receives an immediate confirmation with their date, time, and location. Fresh memory, low cancellation risk.
When a patient cancels via text reply to a reminder, the AI logs the cancellation and immediately offers the slot to the next person on your waitlist. Open chair time is filled, not lost.
Text and email reminders ensure patients see the appointment info. No relying on paper after-visit summaries or mailbox checks.
The AI handles all outbound reminders. Your team is freed from the reminder-call treadmill and can focus on clinical work and complex scheduling.
Every reminder, confirmation, and cancellation is logged with timestamp and patient response. Easy to show that you attempted to reach the patient.
Confirmation sent immediately after booking
Text, email, or both per patient preference
Patients confirm or reschedule by text reply
Low-friction cancellation and waitlist backfill
Cancellations logged automatically
Compliance documentation and communication history
Waitlist managed in real time
Open slots filled from cancellations within minutes
The AI sends an automatic confirmation immediately after booking, then a reminder 24 hours before, and another reminder 1 hour before the appointment. You can customize timing per your workflow.
Yes. Patients can reply to reminder messages to confirm attendance or request to reschedule. The AI logs their response and your staff is notified.
The AI logs the cancellation and immediately offers the open slot to the next person on your waitlist via text or call. Your scheduler is notified so they can follow up.
Yes. You maintain a waitlist in your EMR or MedReception dashboard. When a slot opens due to cancellation, the AI reaches out to the next waitlisted patient with the available time.
Yes. You can set the reminder text, tone, and timing. Some clinics include pre-appointment prep instructions or parking information in the message.
Yes. All messages are encrypted, logged, and audited. Patients can opt out of reminders, and all communication is documented for compliance.
Strategy
Reduce patient no-shows
Comprehensive approach to reducing no-shows and cancellations across your clinic.
Feature
Appointment reminders and confirmations
Automated touchpoints before each appointment via text and email.
Feature
Waitlist and cancellation backfill
Auto-fill open slots from cancellations using your waitlist.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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