Multi-Location
One number for all sites: the AI routes callers to the right office, recognizes patients across locations to avoid duplicates, and books after hours.
Patients call one number; the AI asks which location they prefer or routes based on appointment availability. Eliminates confusion and missed calls to disconnected office lines.
Each patient record is created once and synced across all locations' EMRs. New visits at different sites automatically reference the patient's existing chart, reducing duplicate records and incomplete histories.
Centralized visibility into all location schedules allows the AI to offer the soonest available appointment, whether at the preferred location or a nearby site. Improves access and reduces patient wait times.
Every location follows the same intake workflow, ensuring insurance, demographics, and clinical information are captured consistently. Simplifies compliance audits and chart management across the group.
Single AI receptionist serves all locations
Intelligent call routing and consistent intake across every office site
Patient records synced across EMRs
Appointments, demographics, and new patient data flow to the correct location automatically
Cross-location scheduling visibility
Book patients at the nearest available location without manual calls between offices
After-hours coverage for entire group
All locations answered from a single system, day or night, no forwarding or overflow needed
The AI asks patients which location they prefer or what type of service they need. For established patients, the system recognizes their prior location and associated provider. If the patient is flexible, the AI offers the soonest available appointment across any location.
No. The system recognizes established patients by phone number or name and date of birth, then routes the booking to their existing record. New patients are created once; their demographics and appointments sync to all affiliated locations' EMRs.
Yes. The AI can be configured to ask whether the patient has a preferred provider or specialty (e.g., 'Would you like to see Dr. Smith at the downtown location, or another dermatologist?'). The system books with available providers across all locations.
MedReception integrates with your central EMR or scheduling hub. Appointments, cancellations, and provider availability sync in real time across all locations, so the AI always offers the most current slots.
A single AI system answers all locations' lines after hours. Calls are routed to the appropriate location's on-call provider or queued for the next business day. Urgent calls are escalated according to your group's protocols.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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