Enterprise
One AI answers for every office, routes by caller preference, proximity or wait time, syncs to each site's EMR instance, and reports volume per location.
Patients call one main number and reach a live voice, regardless of which location they prefer. The AI routes them to the right office and provider, keeping the caller experience seamless.
The AI can route based on caller preference, geographic proximity, provider availability, or wait time. A patient can be offered the nearest urgent appointment or transferred to their preferred provider across locations.
One AI system captures intake for all locations. Appointment data syncs to each office's EMR instance. Your central staff can see call volume and scheduling trends across the enterprise.
Adding a new location doesn't require new front-desk hires. The existing AI system extends to the new location, captures intake, and routes calls without additional overhead.
Unified AI system
Single AI answers calls for all locations; routes intelligently to each office
EMR sync to all instances
Appointments and patient records sync to each location's EMR automatically
Smart load balancing
AI routes calls and schedules appointments to optimize wait times across locations
Enterprise reporting
Central visibility into call volume, scheduling, and performance metrics per location
Yes. The AI views real-time availability across all locations and providers. If your preferred provider at Location A is fully booked, the AI can offer an appointment with the same provider at Location B, or suggest an alternative provider at your preferred location.
The AI captures intake once and creates a unified patient record (if your EMR supports it) or location-specific records depending on your setup. Staff can retrieve the patient's history regardless of which location they visit.
The AI offers routing options—'Press 1 for Downtown, Press 2 for Westside'—or can route based on the caller's zip code or preferred provider. Callers also can dial their location's direct line to reach the same AI system.
Typically, yes. Each location maintains its own EMR instance (e.g., separate Athena or Epic tenants). The AI syncs appointment bookings and patient demographics to all instances. If your practice uses a centralized EMR, the AI syncs to that single instance and location-specific workflows are managed within the EMR.
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