Kareo Integration
AI receptionist identifies caller intent, routes to the appropriate practice location, and books appointments into that location's Kareo calendar.
Caller says they want the downtown office; AI routes to that location, checks that Kareo calendar, and books there. Staff never fields calls about the wrong location's availability.
Appointments route to the correct calendar automatically. No need for staff to cancel misdirected bookings or transfer calls between locations.
Front desk only handles complex requests or patient handoffs. Routine appointments are routed and booked without staff involvement, reducing call time per location.
Calls routed to the correct Kareo location
No misdirection, no repeat calls
Each location's schedule protected from cross-site bookings
Appointments route to the right Kareo calendar
Multi-location caller routing integrated with Kareo provider directory
Provider location and schedule data synchronized
The AI asks the caller their preferred location or which provider they want to see. It looks up that location in your Kareo provider directory and routes the call accordingly. If the caller doesn't specify, the AI can suggest the nearest office based on ZIP code.
Yes, if your multi-location setup uses separate Kareo instances, the AI can route calls to the appropriate phone system or staff at each location. If you use a single Kareo instance with multiple locations configured, the AI routes within that instance.
The AI first offers appointments at the caller's preferred location. If the caller is flexible, the AI can suggest the next available slot at another location and book there if the caller agrees. This reduces wait times across your practice.
New patient demographics (name, DOB, phone) are created in the appropriate location's Kareo system. If your Kareo is configured to share records across locations, the chart is accessible across your practice. If each location has its own Kareo instance, the record is created in that location's system only.
Yes. The AI checks your Kareo on-call schedule and routes urgent calls to the on-call provider at the caller's preferred location, or to a central after-hours line serving all locations.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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