Capture mental health intake on every new patient call, day and night, without adding staff.

You define the intake questions during onboarding. Typical questions for mental health include: presenting concern or reason for seeking care, current symptoms, psychiatric history, previous treatment or hospitalizations, current medications and supplements, substance use history, emergency contact, insurance information, and preferred clinician or modality (individual, family, group). The AI adapts based on answers; if a caller mentions suicidal thoughts, the AI escalates to clinical staff immediately.

You set escalation rules during setup. Common triggers for mental health include mention of suicidal ideation, active self-harm, acute psychiatric crisis, or caller requesting immediate help. When the AI detects a trigger, it escalates to your on-call clinician or emergency protocol. The AI does not make clinical decisions; it routes and your team responds.

New patient demographics (name, date of birth, phone, email) and appointment bookings write to your EMR automatically if you use athenahealth, eClinicalWorks, SimplePractice, TherapyNotes, Elation, or another supported system. The intake summary (presenting concern, psychiatric history, medications, etc.) is returned as a structured note ready for your staff to review and file. Insurance information and emergency contact are captured on the call and returned in the summary for staff to enter or verify.

Yes. Callers can choose English or Spanish at the start of the call. Intake questions, routing, and escalation work the same way in both languages. The summary is returned in the language the caller chose.

Custom integration available: if your practice uses an EHR not yet integrated with MedReception, we build custom EHR integrations. Book a demo and we will scope yours. In the meantime, Katie (our AI receptionist) answers every call, handles intake, and your staff enter appointment bookings into your system.