EHR Integration
Red-flag screening on every call, on-call escalation with a symptom summary attached, and same-day slots booked straight into your EHR schedule.
AI screens calls, captures symptoms, and routes urgent cases to on-call providers immediately. Delays are eliminated, and patients get appropriate care faster.
The AI is trained to recognize red flag symptoms (chest pain, difficulty breathing, severe trauma) and escalate to emergency services or on-call providers without delay. No calls are missed or deprioritized.
Providers receive not just a call, but a structured summary of the patient's symptoms, onset, duration, and relevant medical history—ready for fast clinical decision-making.
For urgent but non-emergent cases, the AI books same-day slots directly into your EHR. Patients don't wait for callbacks or uncertain appointment times.
Real-time urgent call identification
Red flags and severity indicators flagged automatically
Immediate provider escalation
On-call providers alerted with full call context
Same-day appointment booking
Urgent slots synced directly to your EHR
The AI asks screening questions about symptoms: chest pain, shortness of breath, severe bleeding, difficulty speaking, altered mental status, and severe injuries trigger immediate escalation. The AI also considers symptom onset, severity, and the patient's medical history to assess urgency.
The AI immediately transfers the patient to emergency services (911) and notifies your on-call provider. The call transcript and captured information are saved for your records.
The AI respects your schedule and availability settings. If same-day appointments aren't available, the AI books the next available urgent slot (that evening, next morning, etc.) and escalates to your on-call provider in the interim.
Yes. The AI's triage protocols are based on emergency nursing standards (ESI, CTAS, similar frameworks) and are reviewed by medical directors. Your practice can customize severity thresholds and escalation rules.
The AI follows your backup escalation rules: notify the second on-call provider, page the clinic manager, or route to the nearest urgent care / ED. All options are configured in your MedReception settings.
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