Bilingual AI Receptionist
Physical therapy practices in Fresno serve a diverse patient base. MedReception's bilingual AI receptionist answers calls in Spanish and English, books appointments directly into your schedule, captures new patient intake as a structured summary, and escalates urgent cases to your team. Available 24/7, HIPAA compliant (verified by Compliancy Group), and integrated with your EMR.
By MedReception AI, physician-built by Paul Toomey, MDPublished Updated
Spanish-speaking patients reach a live AI receptionist who understands their intake questions, appointment preferences, and urgency. No fumbling for a translator or asking them to call back. The call is handled end-to-end in Spanish or English, and your staff see a clean call summary ready to review.
The AI books routine PT appointments directly into your calendar during the call. New patient demographics are captured and returned as a structured summary. Your front desk spends less time on phone intake and more time on clinical prep.
You set the rules: injury severity, pain level, mechanism, or any flag you define triggers an immediate escalation to your team. Routine follow-ups, reschedules, and questions are answered by the AI without interrupting your clinicians.
MedReception is configured per client: your intake questions, your appointment types, your escalation rules, your EMR. White-glove onboarding and a real team mean your AI reflects your practice. Edits and optimization are free for life.
Voicemail and call handling happen inside MedReception, which is HIPAA compliant (verified by Compliancy Group) and signs a BAA. If you switch EMRs later, your AI configuration and call history stay with you. No vendor lock-in.
Every call answered
Spanish or English, day or night, no voicemail
Appointment bookings written to your EMR
New patient creation and scheduling in one call
Urgent calls escalated by your rules
Your team decides what triggers a handoff
Direct integrations with 16 EMRs
athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, plus custom integrations
The line answers in Spanish and English, and callers who speak Spanish get Spanish. Intake questions, appointment options, and escalation prompts are bilingual. Your team receives the call summary in one consistent format, regardless of the call language.
Yes. If your EMR is athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech, appointments are booked directly during the call. If you use a different EHR, the AI captures the appointment request and your staff enter it; custom integration is available.
You define the escalation rules during setup. If a caller reports a mechanism, pain level, or symptom you've flagged, the call is routed to your team immediately. The AI does not make clinical judgments; your clinicians decide whether the patient needs urgent care, an ER referral, or a scheduled appointment.
Launch takes about one week from signup. Your EHR connection and phone number are ready in one to three days. Registering the number for patient texting takes about five business days. Your onboarding team will walk you through configuration, testing, and go-live.
Your AI configuration, call history, and bilingual settings stay with MedReception. You can reconnect to a new EMR, and your intake and escalation rules remain in place. No rebuild, no lost setup.
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After-hours call handling
How calls are answered outside opening hours.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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