Patient Engagement

AI-driven appointment reminders and recall for Canadian medical practices to reduce no-shows and reactivate inactive patients

Automated appointment reminders, no-show follow-up, and patient recall outreach for Canadian medical practices. Sends reminders via phone or text and captures responses for scheduling confirmations and missed-appointment recovery.

Sends appointment reminders 24 hours before visit via phone call or text message
Captures confirmation or cancellation response and updates schedule in real time
Calls patients with no-shows to reschedule and understand cancellation reason
Proactively recalls inactive patients (no visit in 6, 12, or 24 months) to book preventive or routine care
Integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed; works alongside other Canadian EMRs to pull patient lists and appointment data
Bilingual reminder and recall messaging for French and English patients

How it pays back

No-shows drop because reminders actually reach patients

Automated calls and texts 24 hours before appointments catch patients who forget or lose track of time. Missed appointments are immediately followed up: the AI calls or texts to reschedule, so you recover the slot instead of losing revenue.

Inactive patient panel reactivated without staff calls

Instead of your team manually calling patients who haven't been seen in months, the AI handles outreach in bulk. It identifies patients due for preventive care or routine follow-up and books them back into the schedule automatically.

Schedule optimization and cleaner panel metrics

Real-time confirmation reduces gaps and double-bookings. No-show recovery and recall programs keep your schedule full and your active patient count higher—better panel utilization without hiring staff.

No-show follow-up and rescheduling

Missed appointments triggered for immediate outreach and rebooking

Bilingual patient outreach

Reminders, recall, and reschedule in English or French

Frequently asked questions

How does the AI know when to send appointment reminders?

The system pulls appointment data from your EMR and automatically sends reminders 24 hours before each appointment. The reminder is delivered via phone call or SMS, depending on patient preference and your settings.

What happens if a patient confirms or cancels via the reminder call?

The AI captures the patient's response—confirmed, cancelled, or rescheduled—and updates your appointment schedule in real time. Cancellations are logged and the slot becomes available for other patients.

Can it recall inactive patients automatically?

Yes. You set the recall criteria (e.g., no visit in 12 months). The AI pulls the list of inactive patients from your EMR and calls them to book preventive or routine visits. Successful bookings go directly into your schedule.

Does it handle bilingual reminders for French patients?

Yes. The AI can send reminders in English or French based on patient language preference. Recall campaigns can also be conducted in either language.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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