AI Annie

How AI Annie Automates New Patient Onboarding Without Manual Data Entry

AI Annie captures new patient demographics and appointment details during the initial call and writes to your EHR. Medical history, insurance, allergies, and medications are returned as a structured summary for your staff to review and file. See the complete onboarding workflow and how it reduces staff burden.

Caller identifies as new patient; AI Annie captures name, date of birth, contact info, and address
Insurance information is collected on the call and returned as structured data for staff verification
Medical history, allergies, current medications, and chief complaint are captured conversationally and returned as a formatted summary
All structured data is ready for your staff to review, verify, and file into the chart
New patient record created in EHR with demographics; appointment booked if available
Verification step protects HIPAA compliance and chart accuracy before data is finalized

How it pays back

New Patients Book Instantly

AI Annie completes intake during the call. Appointment is booked into your EHR immediately. No follow-up calls, no delayed confirmations.

Staff Verification, Not Data Entry

Your team reviews a structured summary instead of transcribing notes. Verification is faster and errors are caught before filing.

Complete Intake Before First Visit

Medical history, allergies, and medications are documented and ready for your team before the patient arrives. Providers have context ready; check-in is instant.

Insurance Data Ready for Billing

Insurance info is captured and flagged for your billing team. No gaps in coverage verification at check-in.

New patient record creation

Demographics and appointment written to EHR in real time

Structured intake summary

Insurance, medical history, allergies, medications captured and ready for staff review

HIPAA-aware capture

Data collected on secure line, no voicemail, no email with PHI

Reduced manual data entry

Intake flows from call to summary, staff reviews and files

Frequently asked questions

How does AI Annie get all the intake data in one call?

AI Annie asks naturally sequenced questions: reason for visit, medical history, allergies, current meds, insurance. She converses like a receptionist would, not reading from a rigid form. Most calls take 3–5 minutes and cover everything you need.

What if the caller doesn't have their insurance card handy?

AI Annie captures what the caller knows (insurance name, member ID if available) and flags it in the summary for your team to verify. Your billing staff can follow up or the patient can provide it at check-in.

Do I still need the paper intake form at check-in?

You can skip the paper form entirely. Your staff has the AI-captured summary in the chart before the patient arrives. Check-in is a quick verification and signature, not a data-collection session.

What happens if the patient withholds information?

AI Annie documents what was shared and what wasn't. Your team can follow up during check-in or the provider can ask during the visit. No pressure, no force—the summary simply shows what was gathered.

Is the intake summary HIPAA-compliant?

Yes. Data is captured on a HIPAA-secure line, never emailed or left on voicemail. The summary is stored securely within MedReception and your EHR integration, and your staff accesses it via normal chart login.