AI Annie
AI Annie answers calls after hours, on weekends, and during holidays. Urgent calls escalate to on-call staff; routine calls are captured for next-day callback. See how 24/7 coverage works without hiring night staff.
Chest pain, allergic reaction, or critical symptoms trigger an immediate page or call to your on-call provider. No waiting, no voicemail. True 24/7 safety net.
Instead of a generic voicemail, callers reach a live voice who listens, documents, and provides clear guidance. Trust improves; call abandonment drops.
AI Annie covers nights, weekends, and holidays. Your staff works normal hours. No burnout, no overtime, no hiring pressure.
Non-urgent callers are captured (name, reason, contact info). Your day team calls back next business day, warm transfer ready. No cold calls, no repeat calls.
Urgent escalation
Critical symptoms routed to on-call staff immediately
Callback queue ready
Routine calls captured and logged for next-day response
Call logging & audit trail
Your team reviews all after-hours interactions
AI Annie listens for urgent language (chest pain, difficulty breathing, severe bleeding, suicidal thoughts, severe allergic reaction, etc.). She also asks clarifying questions: 'Is this a medical emergency?' If urgency is unclear, she errs on the side of escalation.
You configure the escalation: on-call provider's cell phone, nurse line, or emergency on-call coordinator. AI Annie can call, text, or page depending on your setup. The caller stays on line or is kept warm until someone answers.
AI Annie captures the caller's name, reason for calling, best callback number, and preferred callback time. Your day team sees this in the morning and calls back within your practice's policy (usually same day). The caller feels heard, not dismissed.
AI Annie can access your availability and book into the next open slot if needed. For urgent-but-not-emergent calls, she can offer first available urgent appointment (tomorrow morning, same day if open) and confirm in the system.
AI Annie sounds and acts like a natural receptionist. You decide whether to disclose after-hours that the system is taking the call. Disclosure is a practice choice based on your patient communication preferences.
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