AI Annie
AI Annie detects urgent language and clinical red flags, immediately escalates to your on-call provider or urgent care team, and keeps the caller on the line until someone answers. Learn the protocol and how to configure it.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Chest pain at 11 PM triggers a page to your on-call provider in seconds, not after a voicemail queue or call center triage. Critical cases get immediate clinical eyes.
Full call log, symptoms documented, escalation time-stamped, and provider response recorded. In a complaint or lawsuit, you have proof of immediate action.
Patients know they were heard, not ignored. Even if they need the ER, AI Annie gives them guidance and context. Confidence in your practice increases.
When the on-call provider is paged, they receive the full escalation context: caller name, stated symptoms, vital info. No 'A patient called' ambiguity.
Urgent calls escalated immediately
Page or call to on-call staff within seconds of symptom identification
Full context documented
Symptoms, caller info, escalation time, and provider response logged
Caller kept warm
Patient remains on line with reassurance until clinical staff responds
Configurable escalation routing
Send to on-call provider, urgent coordinator, or nurse triage line based on your protocol
AI Annie escalates for: chest or severe abdominal pain, severe bleeding, difficulty breathing or shortness of breath, allergic reaction (especially with swelling), loss of consciousness, suicidal or homicidal ideation, severe trauma, uncontrolled seizures, and similar life-threatening symptoms. Your practice can customize the trigger list.
AI Annie asks follow-up questions: 'Is the pain worsening? Are you having trouble breathing? Do you feel safe right now?' If uncertainty remains, she errs toward escalation. Your clinical staff makes the final call after speaking with the patient.
Yes. You configure escalation recipients: on-call provider cell, urgent care nurse line, on-call coordinator, or a rotation. AI Annie can call, text, or page based on your protocol. You can also set different escalation paths for different times or days.
AI Annie will retry up to 3 times, then escalate to a secondary contact (backup on-call provider, urgent care center, or 911 if life-threatening). She keeps the caller on the line and provides them with ER location or 911 instruction if needed.
AI Annie's logs show full documentation. If a call was escalated appropriately per your protocol and your team didn't respond, that's a separate issue. If a call wasn't escalated but should have been, the AI logs show why (caller didn't disclose symptoms, language didn't match triggers). Your documentation protects you in most scenarios.
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