AdvancedMD Workflow
Callers leave messages with Katie. She returns a structured summary that your staff reviews and files as a message or note in AdvancedMD.
Katie returns a written summary. Your staff copies it into AdvancedMD or forwards it to the right provider. No listening to voicemail twice.
Katie documents what the caller wanted, when they called, and when they want a response. Your team sees this context before calling back.
Katie knows if the message is for clinical review or scheduling. Your staff routes it correctly the first time.
Every message captured and queued
No voicemail, no missed context
Structured summary ready for AdvancedMD
Staff files or replies with full caller context
Callback preferences documented
Caller's timing and phone number always available
HIPAA compliant, verified by Compliancy Group
BAA included; encrypted message storage
Katie doesn't transcribe voicemails. Instead, she answers the call and lets callers speak with her. She returns a structured written summary that is often clearer and more actionable than a transcribed voicemail.
Your staff calls the patient back using the callback information Katie captured. Katie can also log your response so the full exchange is documented in your system.
Your staff reads the summary Katie returns and files it as a message, note, or chart entry in AdvancedMD. You control how the message is documented.
Katie answers phone calls. Patient portal messages are handled through AdvancedMD directly. Katie complements your portal by answering callers who prefer phone.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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