Practice type
Direct Primary Care
Subscription-based primary care with lean teams and high accessibility expectations.
How phones run today
- •Same-day questions
- •Messaging spillover to phones
- •After-hours triage
Where it breaks
- •Small teams can’t keep up with peaks
- •Voicemail contradicts accessibility promise
- •Owners handle too many calls
How MedReception helps
- •24/7 answering that matches your brand
- •Structured intake before escalating to clinicians
- •Protects promise of access without burnout
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.