Integration
Clarify exactly what voice AI systems write to your EMR and what remains for staff review. Understand the boundary between automatic sync and clinical documentation oversight.
New patient record creation and appointment bookings write directly to your EMR in real time. No manual entry, no reconciliation delay. Existing patient demographics are verified and updated. Your schedule and patient database stay current without staff intervention.
Voice AI captures medical history, allergies, medications, and chief complaint during the call and returns them as a structured, pasteable summary. Your staff reviews it once for accuracy and files it into the patient record. This preserves clinical documentation standards and ensures compliance.
Insurance cards and photo IDs are captured on the call and held in the MedReception portal or returned to staff for manual upload into your patient portal. They do not auto-sync to the EMR, reducing data exposure while ensuring staff compliance with your document-handling workflow.
You decide which fields voice AI populates and which require staff review. Escalation rules, custom fields, and approval workflows are configurable. Integration is deep enough to write appointments and patients—but structured enough that staff governance remains intact.
Named EMR integrations
Direct API write-back with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed
Instant appointment sync
Bookings appear in your calendar immediately; no reconciliation step
New patient creation automated
Demographics and initial contact info written to chart; staff adds clinical context
Structured intake returned
Clinical data captured and summarized; staff reviews and files per your workflow
No. Voice AI captures medical history, allergies, and medications during the call and returns them as a structured summary. Your staff reviews the summary for accuracy and decides whether to file it into the patient record. This ensures clinical documentation standards are met and a staff member has verified the information.
Appointment bookings and new patient demographics (name, date of birth, phone number) write directly to the EMR. Everything else—medical history, insurance, chief complaint—is captured and returned as a summary for staff to review and file.
No. Insurance cards are captured on the call and held in the MedReception portal or returned to your staff for manual upload into your patient portal. Insurance details are not auto-synced to the EMR. This gives your staff control over insurance entry and verification.
MedReception integrates directly with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If your EMR is not listed, ask about API integration or import workflows.
Yes. You work with the integration team to map voice AI capture fields to your EMR's required and optional fields. You can control which data auto-syncs and which requires staff approval before filing.
Integration
EMR and EHR integrations
Full list of supported systems and the direct write-back workflow for appointments and patient data.
Regulation
HIPAA and compliance
How EMR integration maintains HIPAA audit trails, encryption, and staff role-based access controls.
Workflow
Patient intake
How structured intake capture and staff review replaces manual call-based data entry.
Vendor
AI receptionist for eClinicalWorks
See how voice AI integrates directly with eClinicalWorks for real-time appointment and patient sync.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
