Integration
Understand which patient data a voice AI system writes directly to your EHR—and what stays in a staff-reviewed summary. Learn how real-time integration prevents duplicate records and manual data entry.
Appointment is confirmed and locked in your EMR in real time. Staff never schedule the same slot twice or discover a booking error hours later.
When a new caller books an appointment, their record is already created in your EHR. Registration happens on the call, not at check-in. Fewer forms, faster onboarding.
Symptoms, medical history, and allergies are captured as a structured summary. Your clinicians review and file it—ensuring accuracy and clinical responsibility. No auto-populated charts with errors.
Your team uses your EHR the way they always have. Voice AI just pre-fills the routine intake data, freeing staff for complex cases and chart review.
Appointment written to EMR
Live calendar sync; no double-bookings
New patient records created automatically
Demographics, contact info, and appointment linked before call ends
Structured intake summaries for review
Medical history, symptoms, and allergies captured and returned for clinical filing—not auto-charted
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and more
Appointment bookings, new patient creation, and patient demographics (name, date of birth, phone number) write directly to your EHR. Medical history, allergies, symptoms, and questionnaire responses are captured on the call and returned as a structured summary for your staff to review and file. Insurance and ID documents are captured and handled separately—not synced to the patient chart.
No. Voice AI captures the intake information, but your clinicians are responsible for the clinical documentation. The AI returns a structured, EMR-pasteable summary that staff review, verify, and file in the patient record. This ensures clinical accuracy and maintains your documentation standards.
MedReception integrates with named EMR systems including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If your system isn't listed, your EMR vendor can publish an API or work with MedReception's integration team. Custom integrations are possible for enterprise practices.
Voice AI can reference insurance information your staff have already entered in the EMR. But during the call, insurance is captured as part of the intake and handed to staff to verify and update in the patient record. Insurance is not auto-populated or written back to the chart by the AI.
Call logs and metadata are linked to the patient record for audit and continuity. The full transcript is available for staff to reference. Transcripts are encrypted and stored in compliance with HIPAA. Your practice controls retention and deletion policies.
Integration Hub
EMR and EHR integrations
Full list of supported EMR systems and real-time sync capabilities.
EMR Integration
AI receptionist for eClinicalWorks
See how voice AI works with eClinicalWorks appointments and patient records.
Workflow Hub
Patient intake
Explore structured intake collection and staff handoff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
