Integration
Voice AI does not require manual data entry for appointments and new patient demographics. Appointment bookings and new patient records (name, DOB, phone) sync directly to your EMR. Clinical and insurance information are captured as structured summaries for staff review and filing.
When the AI books an appointment, it writes directly to your EMR's scheduling system. Staff do not have to re-enter the patient's name, time, or provider into a separate system. The appointment appears in your schedule immediately.
When a new caller books their first appointment, the AI creates a patient record in your EMR with name, DOB, phone, email, and presenting complaint. Your staff review and add any missing information before the visit. You are not starting from a blank chart.
The AI captures insurance details and patient-reported medical history on the call as structured summaries. Your staff review, verify, and file this information into the chart. This keeps your staff in control of what is documented and prevents unverified data from polluting your records.
Every time the AI offers an appointment slot, it is reading your EMR's current schedule. Double-bookings and overbooking are prevented because the AI only offers genuinely open slots.
Appointments and new patient demographics sync to EMR
No manual entry, no copy-paste, no transcription errors
New patient records created with name, DOB, phone, email
Staff add clinical details; baseline info is already in the chart
Named EMR integrations supported
eClinicalWorks, athenahealth, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Real-time calendar synchronization
AI reads live availability to prevent scheduling errors
Appointment bookings (date, time, provider, reason) are written directly to your EMR's schedule. New patient records are created with name, date of birth, phone number, email, and presenting issue. Patient demographics (address, emergency contact) captured during intake are returned as a structured summary for staff to review and file. Clinical information (allergies, medications, medical history, chief complaint) and insurance details are also returned as summaries; staff review and document these into the patient record.
Insurance information is captured on the call but returned as a structured summary for your billing staff to verify and enter. The AI does not write insurance data to the EMR because coverage verification happens offline. Photo ID and driver's license information, if captured, are stored securely in the MedReception portal and not written to the EMR. Clinical documentation (allergies, medications, medical history) is returned as a summary for staff review and filing, not auto-filed as official chart notes.
The system integrates with named EMRs: eClinicalWorks, athenahealth, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Integration timelines vary (athena/eCW typically 1–3 weeks; others 3–6 weeks). If your EMR is not on this list, contact us to discuss compatibility.
Integration timelines vary by EMR. athenahealth and eClinicalWorks typically integrate in 1–3 weeks; other named EMRs usually take 3–6 weeks. Your practice provides EMR credentials (OAuth or secure token), field mapping preferences, and integration testing. Once approved, the AI is live and syncing in real time.
The AI continues to answer calls and capture information locally. Appointments and new patient data are queued and synced as soon as EMR connectivity is restored. There is no loss of call data or patient information; everything is stored securely until syncing can complete.
Yes. The AI can look up a patient by phone number or name, read their previous visits, appointment history, and note flags (e.g., 'allergic to penicillin'). This context is used to personalize the call and escalate appropriately. The AI can also remind patients of previous appointment notes or ask follow-up questions based on their chart.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
