Scheduling
When Victoria books an appointment, she confirms it with the patient in real time. She then sends automated reminders via text or email before the visit, helping patients remember and show up on time.
Victoria reads back the appointment date, time, location, and any prep instructions immediately after booking. The patient leaves the call with zero ambiguity about when to arrive.
Patients receive a gentle reminder 24 hours before their visit and another 2 hours before. Reminders can include parking info, required documents, or pre-visit instructions—all customizable by you.
Patients can reply to the reminder to confirm, reschedule, or cancel. Your system logs their response, and your front desk gets a summary of who confirmed and who needs follow-up.
Consistent, friendly reminders keep appointments top-of-mind. Patients who might otherwise forget or reschedule at the last minute are gently prompted to confirm.
Real-time appointment confirmation
Patient hears the date, time, and location before the call ends
Automated multi-channel reminders
Text and email reminders sent at intervals you define
Two-way patient reply
Patients can confirm or reschedule via text without calling back
Attendance tracking
Analytics dashboard shows reminder delivery, patient response, and no-show rates
You configure the reminder schedule. Standard is 24 hours and 2 hours before the appointment. You can customize these windows, add additional reminders, and set different schedules for different visit types.
Non-responses are logged in your dashboard. Your front desk can see which patients have confirmed and can proactively call patients who haven't responded by a time you set.
Yes. If your reminder includes a reschedule link, patients can select a new time via text. The system updates your schedule in real time and sends a new confirmation. If your schedule is full, the patient is directed to call or use the online booking portal.
Yes. You write the reminder text, include any pre-visit instructions, parking details, or cancellation policy. Your practice brand and messaging appear in every reminder.
Consistent pre-visit reminders help reduce no-shows and late cancellations. The impact depends on your baseline no-show rate, patient population, and how far in advance appointments are booked. Many practices report fewer last-minute cancellations and improved attendance.
Workflow
Appointment reminders and confirmations
Automated pre-visit reminders and two-way patient confirmation reduce no-shows and operational friction.
Workflow
Automated patient scheduling
Victoria books appointments directly into your schedule and confirms details with the patient in real time.
Communication
Patient text messaging
HIPAA-compliant SMS reminders, confirmations, and two-way patient replies—all integrated with your scheduling.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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