EHR Integration
Route all inbound calls from multiple locations to a single AI receptionist that books appointments across your entire Tebra network—no missed calls, no routing confusion, no phone tree.
Patients call one number and reach a responsive AI that intelligently routes them to their preferred location or nearest provider with availability.
The AI reads each location's Tebra calendar and books into the correct schedule. No appointments double-booked, no patients sent to the wrong location.
If a patient's preferred location is full, the AI can offer alternatives at other branches with real-time availability. Staff don't juggle call logs across locations.
New patients are created in Tebra at the correct location with demographics verified on the call—no manual data entry or follow-up paperwork.
Intelligent location routing
Based on availability, specialty, and patient preference
Real-time calendar synchronization
Each location's Tebra schedule updated instantly
Centralized after-hours support
Consistent answering service across all sites
The AI asks the patient which location they prefer or which provider they want to see. If the patient is unsure, the AI recommends the nearest location with availability based on their appointment type and provider specialty.
The AI proactively offers alternative locations with availability and explains the difference (location, distance, provider). The patient decides whether to book elsewhere or join a waitlist at their preferred site.
That depends on your Tebra network setup. If locations share a patient database, the AI creates one record. If each location has its own database, the AI creates location-specific records. Either way, appointments are booked to the correct location's calendar.
Yes. The AI can be configured to offer language options and conduct intake in English and Spanish (with additional languages available). Multilingual support is especially valuable for multi-location practices serving diverse communities.
The AI identifies urgent calls (chest pain, severe injury, etc.) and immediately escalates to the appropriate on-call provider or emergency number—regardless of location. Your staff is notified with the full call details.
Related
AI Receptionist Multi-Office Branch Coordination
Managing patient flow, scheduling, and communication across multiple practice locations.
Workflow
AI Receptionist Call Routing and Triage
How AI intelligently routes calls based on urgency, specialty, and patient needs.
Implementation
Patient Booking Automation Implementation
Scaling booking automation across multiple sites without service disruption.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
