Your internal medicine practice closes at 5 PM, but patient calls don't stop. Annie answers every after-hours call, captures the reason, and routes it back to your team with full context, no voicemail black hole.

You define urgency rules during setup. For example, you might flag chest pain, severe headache, or fever above 103 as urgent; Annie escalates those calls to your on-call clinician or protocol. Routine calls (appointment requests, medication refills, lab results) stay in the callback queue and are handled during business hours. Your practice controls the thresholds.

Annie answers and asks the patient's chief complaint. If it matches an urgent flag you've set, she routes the call immediately to your on-call clinician or your emergency protocol (e.g., 911 or your local ED). If it's non-urgent, she captures the reason and schedules a callback for the next business day. You decide the escalation path.

No. Annie captures the callback request with the patient's reason and urgency. Your team reviews the queue, prioritizes by urgency, and books appointments into your calendar. Sallie, our scheduling AI, can then confirm the appointment with the patient. You stay in control of what gets booked and when.

Yes. Annie accesses your EMR and has the patient's name, date of birth, phone number and visit history. She uses that context to ask smarter questions and route the call correctly. The patient's chief complaint and any new information are returned as a structured summary for your staff to review and file.

Annie still answers every call, handles intake and captures the patient's reason. Your staff can enter the callback request manually, or custom integration is available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.